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Urgent! Account Manager at Calltronix Contact & Training Centre Job Opening In Kenya, Kenya – Now Hiring Confidential

Account Manager at Calltronix Contact & Training Centre



Job description

Job Description

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.


Account Manager

Job Summary:

  • The Account Manager is responsible for delivering high-quality and efficient customer service through the daily management of a team of employees.

    This includes motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving.

    In addition, the Account Manager role will be focused on driving overall staff performance.
  • Job description:

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner.

  • Provides statistical and performance feedback and coaching regularly to each team member.

  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

  • Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

  • Establishes work procedures and processes supporting company and departmental standards, procedures, and strategic directives.

  • Uses appropriate judgment in upward communication regarding department or employee concerns.

  • Provide support where required to the Operation Manager.

  • Duties, responsibilities, and activities may change at any time with or without notice.
  • Desired Skills:

  • Degree in Business Administration or related field.

  • Great command of English language with excellent communication skills.

  • A minimum of 1 year experience as a team lead.

  • A team player with a good level of leadership skills, who leads by example in terms of time and attendance adherence.

  • Inspire and motivate teammates while maintaining positive relationships with them.

  • Ability to multi-task, set priorities and manage time effectively.

  • Ability to manage staff performance.

  • Excellent problem-solving skills to achieve best customer service experience.

  • Must be incredibly organized.

  • Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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