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Account Manager at Calltronix Contact & Training Centre Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.


Account Manager

Job Summary:

  • The Account Manager is responsible for delivering high-quality and efficient customer service through the daily management of a team of employees.

    This includes motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving.

    In addition, the Account Manager role will be focused on driving overall staff performance.
  • Job description:

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner.

  • Provides statistical and performance feedback and coaching regularly to each team member.

  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

  • Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

  • Establishes work procedures and processes supporting company and departmental standards, procedures, and strategic directives.

  • Uses appropriate judgment in upward communication regarding department or employee concerns.

  • Provide support where required to the Operation Manager.

  • Duties, responsibilities, and activities may change at any time with or without notice.
  • Desired Skills:

  • Degree in Business Administration or related field.

  • Great command of English language with excellent communication skills.

  • A minimum of 1 year experience as a team lead.

  • A team player with a good level of leadership skills, who leads by example in terms of time and attendance adherence.

  • Inspire and motivate teammates while maintaining positive relationships with them.

  • Ability to multi-task, set priorities and manage time effectively.

  • Ability to manage staff performance.

  • Excellent problem-solving skills to achieve best customer service experience.

  • Must be incredibly organized.
  • Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    Unlock Your Account Manager Potential: Insight & Career Growth Guide


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    Are You Looking for Account Manager at Calltronix Contact & Training Centre Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Account Manager at Calltronix Contact & Training Centre Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Account Manager at Calltronix Contact & Training Centre?

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    Confidential interview tips for Account Manager at Calltronix Contact & Training Centre

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    Final Thought:

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