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Account Manager Job Opening In Nairobi – Now Hiring ShipShap


Job description

About ShipShap Kenya
ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya.

We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.

Role Summary
We are seeking
Enterprise Account Managers
to manage and grow our most valuable clients.

The role requires a balance of relationship management, operational oversight, and commercial growth.

As an Enterprise Account Manager, you will work directly with
large, high-value merchants
that are critical to our business success.

You will be responsible for nurturing long-term partnerships, ensuring exceptional service delivery, and driving deeper adoption of our solutions within these accounts.

This includes aligning with client leadership teams, anticipating strategic needs, and proactively identifying opportunities to expand volumes, introduce new products, and maximize revenue impact.

You will play a key role in safeguarding client satisfaction, retention, and growth.

Key Responsibilities

  • Primary Client Ownership: Serve as the main point of contact for assigned enterprise merchants, ensuring their needs are addressed with speed and professionalism.

  • Operational Excellence: Oversee the smooth delivery of contracted services across logistics and payments, ensuring service-level agreements (SLAs) are consistently met.

  • Strategic Account Planning: Develop and execute detailed account plans to strengthen partnerships, safeguard client satisfaction, and deliver measurable business outcomes.

  • Revenue Growth: Identify and pursue opportunities to increase shipping volumes, expand adoption of ShipShap products (e.g., WhatsApp Bot, Subscriptions), and drive upsell/cross-sell initiatives within existing accounts.

  • Client Relationship Management: Build and maintain strategic, long-term relationships with key stakeholders and decision-makers across client organizations.

  • Escalation Management: Resolve day-to-day client issues promptly, while anticipating and addressing risks before they escalate.

  • Internal Collaboration: Work closely with sales, operations, and product teams to deliver tailored solutions and ensure client success.

  • Client Advocacy: Represent the voice of the client internally, providing feedback to improve service delivery and inform product development.

Requirements

  • 3–5 years in account management, enterprise sales, or customer success.

  • Experience with large-scale B2B accounts in logistics, tech, or FMCG.

  • Strong communication and relationship-building skills.

  • Comfortable managing multiple stakeholders and complex engagements.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Account Manager Potential: Insight & Career Growth Guide


Real-time Account Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Account Manager in Nairobi, Kenya, highlighting market share and opportunities for professionals in Account Manager roles.

1551 Jobs in Kenya
1551
624 Jobs in Nairobi
624
Download Account Manager Jobs Trends in Nairobi and Kenya

Are You Looking for Account Manager Job?

Great news! is currently hiring and seeking a Account Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ShipShap adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Account Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Account Manager?

Key qualifications for Account Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Account Manager?

To improve your chances of getting hired for Account Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Account Manager Job Success

ShipShap interview tips for Account Manager

Here are some tips to help you prepare for and ace your Account Manager job interview:

Before the Interview:

Research: Learn about the ShipShap's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Account Manager interview at ShipShap, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ShipShap's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Account Manager Positions

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