Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Application Production Support Analyst at Cigna.
Kenya Jobs Expertini

Urgent! Application Production Support Analyst at Cigna Job Opening In Kenya, Kenya – Now Hiring Confidential

Application Production Support Analyst at Cigna



Job description

Job Description

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security.

Cigna has almost 40, employees who service over 80 million customer relationships around the world.

Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International…


Application Production Support Analyst

Role

  • The successful candidate will join our production support team responsible for supporting a portfolio of applications, databases and services.

    Responsible for the oversight of day-to-day activities of the production and lower environments.

  • The Production Support team provides several services for International Health (IH) including: Application Support, 24/7 Production Support, Monitoring, batch support and optimisation, defect identification and remediation, Configuration updates, data fixes, ad-hoc reporting requests, Incident Management, Release Management, Change Management and collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents.

  • The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction.

    The motivation to drive change towards modernisation and automation across the team’s processes and practices.

  • The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.

  • The primary focus of this role will be working with an IH Production Support teams and primarily focussed on the support of the Actisure (Cegedim) application which provides policy administration services.

  • Must be comfortable dealing with IT control processes for the applications and supporting the production release process.

  • This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.

  • Working with our development teams closely understanding and managing the release process.

    Following and improving our governance processes.
  • Candidate profile

  • Cigna is specifically looking for a dynamic, Technical Support Analyst with strong experience of SQL server and scripting and Java knowledge.

    An IT professional with strong skills in Service Delivery, Application Management & Support processes.

  • Insurance or financial services background would be a strong advantage.

  • Integrated applications – understand where application sits in wider Architecture

  • Must have confidence to quickly learn the technical and functional aspects of a complex service.

  • Ability to communicate with technical and operations (non-technical) team member

  • Diploma or degree in Computer Science, IT or related field.
  • Behaviours

  • Self-Motivated

  • Problem Solver

  • Autonomous

  • Process Minded

  • Collaborative

  • Continuous Improvement Driven
  • Skills and Experience


    Candidates must have strong experience in the following areas:

  • Proven track record in day-to-day production support

  • Strong SQL skills and good knowledge of Java

  • Strong analytical and troubleshooting skills

  • Knowledge of automation

  • Working with third parties to resolve incidents

  • Manipulating data with excel or other tools
  • Experience with the following technologies would be advantageous:

  • ServiceNow

  • Dynatrace & Splunk

  • Confluence

  • Jira

  • PL/SQL

  • Application Integrations

  • Windows & Red Hat server

  • Required Skill Profession

    Other General



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Application Production Potential: Insight & Career Growth Guide


    • Real-time Application Production Jobs Trends in Kenya, Kenya (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Production in Kenya, Kenya using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 63 jobs in Kenya and 29 jobs in Kenya. This comprehensive analysis highlights market share and opportunities for professionals in Application Production roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Application Production Support Analyst at Cigna Job?

      Great news! is currently hiring and seeking a Application Production Support Analyst at Cigna to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Kenya laws and regulations
    • What Is the Average Salary Range for Application Production Support Analyst at Cigna Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Application Production Support Analyst at Cigna?

      Key qualifications for Application Production Support Analyst at Cigna typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Application Production Support Analyst at Cigna?

      To improve your chances of getting hired for Application Production Support Analyst at Cigna, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Application Production Support Analyst at Cigna Job Success
      Confidential interview tips for Application Production Support Analyst at Cigna

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Application Production Support Analyst at Cigna interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Application Production Support Analyst at Cigna Positions

      Setting up job alerts for Application Production Support Analyst at Cigna is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!