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Assistant Operations Manager Job Opening In Nairobi – Now Hiring Galooli


Job description

Job Summary
:

The Assistant Operations is responsible for supporting the Operations Manager in operational matters withing Galooli.

This role ensures the smooth execution of field operations, coordinating resources, scheduling technicians, and managing the logistics necessary for delivering quality service to customers.

The assistant operations manager plays a key role in supporting field teams, ensuring adherence to service level agreements (SLAs), and improving operational efficiency.

Key Responsibilities
:

Field Service Coordination
:

  • Coordinate and schedule field service activities, including installations, maintenance, repairs, and troubleshooting, ensuring efficient resource allocation.

  • Supporting the Operations Manager, Technical Manager as the main point of contact for field technicians, providing necessary support and resolving any operational issues.

  • Track (daily updates) approved SLA visits and dispatch technicians promptly to meet customer expectations and SLA requirements.

Resource & Inventory Management
:

  • Ensure field technicians have the necessary equipment, tools, and materials for each service call.

  • Track and manage inventory, move orders for spare parts, tools, and other supplies required for field operations.

  • Coordinate with the warehouse or logistics teams to ensure timely delivery of materials to field technicians.

Reporting & Documentation
: Generate and analyse reports on service performance, technician productivity, and customer satisfaction by use of Jira ticketing tool

Collaboration & Teamwork
: Provide support to the field service leadership team, assisting with scheduling, reporting, and coordinating special projects.

Billing notification-
Initiating and notifying the collections team of closed projects that are ready for billing.

Reporting and Escalations
-working with the technical manager to document and escalate any snags/anomalies identified at site to the relevant client project manager.

Customer Meetings -
Attending daily customer project meetings to provide updates on project progress.

Attending weekly three-way meetings to address client action items that require Galooli's support.

Qualifications
:

Experience
: 2-3 years of experience in operations, coordination, or field service management in a telecommunications or technical environment.

Skills
:

  • Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.

  • Excellent communication skills, both written and verbal, for interacting with customers, field teams, and internal departments.

  • Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint), Knowledge of Jira ticketing tool is a Plus
  • Basic knowledge of telecommunications equipment, networks, and industry standards is a plus.

  • Problem-solving skills with the ability to troubleshoot operational challenges.

  • Attention to detail and accuracy in documentation and reporting.

Personal Attributes
:

  • Proactive, with the ability to identify issues and implement solutions quickly.

  • Customer-focused, with a commitment to delivering excellent service.

  • Adaptable, with the ability to thrive in a fast-paced, dynamic environment.

  • Strong team player, with the ability to collaborate effectively with different departments.

Reports to
: Regional Operations Manager

*The position is open to candidates of all genders and backgrounds equally.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Assistant Operations Potential: Insight & Career Growth Guide


Real-time Assistant Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Operations in Nairobi, Kenya, highlighting market share and opportunities for professionals in Assistant Operations roles.

732 Jobs in Kenya
732
240 Jobs in Nairobi
240
Download Assistant Operations Jobs Trends in Nairobi and Kenya

Are You Looking for Assistant Operations Manager Job?

Great news! is currently hiring and seeking a Assistant Operations Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Galooli adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Assistant Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Operations Manager?

Key qualifications for Assistant Operations Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Assistant Operations Manager?

To improve your chances of getting hired for Assistant Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Assistant Operations Manager Job Success

Galooli interview tips for Assistant Operations Manager

Here are some tips to help you prepare for and ace your Assistant Operations Manager job interview:

Before the Interview:

Research: Learn about the Galooli's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Operations Manager interview at Galooli, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Galooli's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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