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Urgent! Branch Manager – Online Branch at Kenya Institute of Management (KIM) Job Opening In Kenya, Kenya – Now Hiring Confidential

Branch Manager – Online Branch at Kenya Institute of Management (KIM)



Job description

Job Description

History The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management.

The Institute was established in as a premier institute that provides management consultancy and capacity building services to corporate orga…


Branch Manager – Online Branch

Key Responsibilities

  • Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.

  • Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.

  • Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses, certifications and Membership products leveraging on digital platforms.

  • Communicate customer and Online learner needs to the relevant department within the Institute.

  • Manage the branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.

  • Prepare periodic reports on Online Branch progress such as Revenue growth and collection, students’ numbers, Marketing activities and membership.

  • Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the branch level and Online learning initiatives.

  • Approve imprest for the branch operations.

  • Responsible for student welfare to ensure customer satisfaction and nurture their talent.

  • Chair the students’ welfare committee.

  • Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.

  • Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online Education.
  • Key Performance Indicators

  • Revenue Generations

  • Exams performance

  • Level of Staff retention

  • Number of Students Complaints and Compliments

  • Quality of services

  • Regulatory compliance

  • Level of inquiries and conversions

  • Students’ progression and retention

  • Cost Management
  • Competencies (Technical)

  • People Management skills

  • Knowledge on Enterprise Resource Planning

  • Knowledge on Research and Projects

  • Record Keeping

  • Report writing

  • Marketing skills

  • Public Relations

  • Basic Accounting skills

  • Human Resource Policies

  • Computer Literacy

  • Budgeting
  • Knowledge and Experience Required

  • Bachelor of Business Administration or any related field.

  • Member of KIM.

  • Six years cumulative experience, 5 years in which should be in a Managerial role.

  • Required Skill Profession

    Operations Specialties Managers



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