Job Description
History The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management.
The Institute was established in as a premier institute that provides management consultancy and capacity building services to corporate orga…
Branch Manager – Online Branch
Key Responsibilities
Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses, certifications and Membership products leveraging on digital platforms.Communicate customer and Online learner needs to the relevant department within the Institute.Manage the branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.Prepare periodic reports on Online Branch progress such as Revenue growth and collection, students’ numbers, Marketing activities and membership.Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the branch level and Online learning initiatives.Approve imprest for the branch operations.Responsible for student welfare to ensure customer satisfaction and nurture their talent.Chair the students’ welfare committee.Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online Education. Key Performance Indicators
Revenue GenerationsExams performanceLevel of Staff retentionNumber of Students Complaints and ComplimentsQuality of servicesRegulatory complianceLevel of inquiries and conversionsStudents’ progression and retentionCost Management Competencies (Technical)
People Management skillsKnowledge on Enterprise Resource PlanningKnowledge on Research and ProjectsRecord KeepingReport writingMarketing skillsPublic RelationsBasic Accounting skillsHuman Resource PoliciesComputer LiteracyBudgeting Knowledge and Experience Required
Bachelor of Business Administration or any related field.Member of KIM.Six years cumulative experience, 5 years in which should be in a Managerial role.