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Call Centre Intern Job Opening In Nairobi – Now Hiring Umba


Job description

About Umba
Umba is a pan-African digital bank serving customers in both Kenya and Nigeria.

Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being.

We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets.

Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.

Umba is headquartered in Nairobi Kenya.

Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.

Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank.

The bank has achieved fast growth since launch with an average monthly growth rate of 19% and 6x revenue growth in 2024.

We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose.

Join us in our endeavor to establish the best digital bank in Africa.

Job Summary
We are seeking proactive and results-driven Call Center Interns to join our team.

This role combines new customer acquisition and customer relationship management to drive growth and enhance customer satisfaction You will play a key role in engaging potential and existing customers, ensuring they receive outstanding service while meeting sales and retention targets.

Key Responsibilities

  • Make outbound calls to potential customers from provided leads
  • Present and clearly explain the Stock Loan Product and its terms
  • Convert prospects into active borrowers and guide them through onboarding
  • Maintain and update a daily sales pipeline report
  • Gather and share market insights and customer feedback with the product team
  • Make follow-up calls to existing borrowers to ensure timely repayments
  • Promote repeat borrowing and upsell products where applicable
  • Address customer queries or escalate them to relevant departments
  • Conduct periodic satisfaction checks and record feedback
  • Monitor customer engagement and flag potential churn risks

Requirements
Diploma or Degree (completed or in progress) in Business, Marketing, Finance, or related field.

Excellent verbal and written communication skills.

Strong interpersonal skills and customer-oriented mindset.

Ability to work in a fast-paced, target-driven environment.

Basic computer skills (MS Office, CRM systems an added advantage).

Prior sales or customer service experience is an added advantage but not mandatory.

Deadline for applications:
22nd August 2025.

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Unlock Your Call Centre Potential: Insight & Career Growth Guide


Real-time Call Centre Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Centre in Nairobi, Kenya, highlighting market share and opportunities for professionals in Call Centre roles.

71 Jobs in Kenya
71
22 Jobs in Nairobi
22
Download Call Centre Jobs Trends in Nairobi and Kenya

Are You Looking for Call Centre Intern Job?

Great news! is currently hiring and seeking a Call Centre Intern to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Umba adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Call Centre Intern Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Centre Intern?

Key qualifications for Call Centre Intern typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Call Centre Intern?

To improve your chances of getting hired for Call Centre Intern, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Centre Intern Job Success

Umba interview tips for Call Centre Intern

Here are some tips to help you prepare for and ace your Call Centre Intern job interview:

Before the Interview:

Research: Learn about the Umba's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Centre Intern interview at Umba, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Umba's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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