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Urgent! Cisco Network & Collaboration Engineer at Computech Limited Job Opening In Kenya, Kenya – Now Hiring Confidential

Cisco Network & Collaboration Engineer at Computech Limited



Job description

Job Description

Founded in , Computech Limited is a leading East African systems integrator, providing technology solutions to solve businesses’ most important problems.

Celebrating 30 years since inception, Computech Limited has now expanded to have offices in 5 countries and a significant regional footprint.

Headquartered in Kenya with operations across Tanzania, Ug…


Cisco Network & Collaboration Engineer

Duties and Responsibilities:

  • Deployment and Support of Cisco/Huawei LAN and WAN networks

  • Deployment and Support of Cisco IP Telephony Solution (preferred experience of handling)

  • Design, deploy, and manage Cisco collaboration solu tions, including CUCM.

    CUC UCCX UCCE Webex Calling.

    and Webex Contact Center.

  • Configure and troubleshoot SIP H , MGCP and SCCP protocols for voice a e and video communications Administer Cer Cisco Contact Center solutions (UCCX/UC- CE/PCCE/Webex Cloud Contact Centrel, including scripting (Editor/AppAdmin), call routing, and reporting Integrate Cisco UC with third-party applications (CRM Microsoft Teams.

    Zoom, etc.).

  • Implement and maintain Cisco gateways (CUBE, ISR ASR), voice gateways, and session border controllers (SBC)

  • Troubleshoot GoS.

    latency, jitter, and packet loss issues in VoIP environments.

  • Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms.

  • Collaborate with network teams to ensure optimal perfor mance of LAN/WAN for real-time communications

  • Provide Level 2/3 support for complex UC and Contact Center issues.

  • Stay updated with Cisco’s latest collaboration technolo gies (Webex, Cloud Calling.

    Al-based contact centres).
  • Experience

  • Must have 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and other on Network

  • Experience on Cisco SDWAN MPLS.

    Cisco Webex Calling & Cloud Collaboration.

  • Technical aptitude in telecommunication infrastructure Good analytical skills
  • Knowledge and Skills Requirements

  • Excellent communication and documentation skills Strong analytical and trouble-shooting skills •Must be able to work within the stipulated deadlines.

    Strong analysis and application abilities.

    Strong observation skills

  • Fast learner, self-motivated and have a positive attitude Stress resistant and a team player Flexible.
  • Academic Qualification

  • Bachelor’s degree in computer science/engineering or information technology preferred.

  • Must be CISCO certified

  • Cisco CCNA/CCNP Routing and Switching, CCNA/ CCNP Collaboration certifications preferred
  • Key competencies

  • Solution-Oriented Analysis Sound Decision-Making

  • Required Skill Profession

    Other General



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