Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Claims Manager at ICEA Lion Group.
Kenya Jobs Expertini

Urgent! Claims Manager at ICEA Lion Group Job Opening In Kenya, Kenya – Now Hiring Confidential

Claims Manager at ICEA Lion Group



Job description

Job Description

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth.

But that’s not all.

We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today’s constantly changing


Claims Manager

  • The Claims Manager is responsible for overseeing and coordinating the day-to-day activities of the claims and legal department in ensuring that claims handling guidelines are followed and that claims are processed and settled in accordance with established procedures and in strict adherence to policy terms and conditions without undue delay
  • Roles and Responsibilities

  • Developing and implementing the claims strategy in line with overall company strategic objectives.

  • Performing claim investigations including evaluation of elements of the event, damages, verification, cause of loss, reviewing of the loss adjusters’ reports, and vet claims processed by staff.

  • Approving settlement offers and payments in line with claims handling procedures and in strict adherence to policy terms and conditions.

  • Ensuring that claims processing is concluded without undue delay.

  • Guiding staff in the department towards process improvements and a high level of service delivery in prompt processing, payment of claims, and prompt handling of complaints so as to retain existing and attract new clients.

  • Negotiating settlement of claims, out-of-court negotiations, judgments, and appeals and make appropriate recommendations to top management.

  • Pursuing and coordinating recoveries from third parties and facilitative recoveries, disposing of salvages in accordance with established procedures, and maintaining records for all salvages before and after sale.

  • Providing risk improvement services to clients including identifying exposures with significant loss potential and evaluation of preventative maintenance management programs.

  • Coordinating and undertaking claims review process to ensure all claims are well provided for and adequate reserves are maintained for all claims in order to reflect the true liability of the company.

  • Ensuring that cheque requisitions are properly checked before submission to the CEO for approval.

  • Seeking legal advice from the Company lawyers on contentious claims matters.

  • Appointing investigators, loss assessors, and adjusters, from the official list approved by the Company, to handle and advise on technical and professional claims aspects; monitoring the performance of these intermediaries.

  • Continuously reviewing and proposing claims handling procedures by recommending possible measures to enhance the company’s competitive ability.

  • Ensuring adequate reserves are maintained at the registration of the claim and upon receipt of additional information and conducting reserves review exercise twice a year.

  • Coordinating prompt preparation of statutory and industry returns to the relevant institutions.

  • Calculating loss ratios for use by the Underwriting Department and Business Development Department.

  • Participating in Customer Service activities and implementation of Customer service standards.

  • Providing excellent customer experience throughout the department by ensuring that processing of all claims is handled accurately and in a timely manner.

  • Developing and maintaining effective working relationships with service providers and clients through correspondence, client visits phone calls, and email.

  • Engaging with intermediaries and facilitating Service level agreements.

  • Working together with Business Development in review of accounts falling for renewal and acquisition of new business.​
  • Requirements

  • Bachelor’s degree in insurance, or related discipline from a reputable university.

  • Professional qualification(s) in insurance, e.g. ACII, FCII, or equivalent.

  • LLB degree is considered an added advantage

  • At least ten years’ experience in claims management

  • Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as the ability to provide direction, guidance, momentum, and vision in order to achieve organizational objectives.

  • Strong communication and presentation skills

  • High-level interpersonal and cross-cultural skills, including the ability to build alliances and collaborative relationships with sensitivity to diversity.

  • Required Skill Profession

    Other General



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Claims Manager Potential: Insight & Career Growth Guide


    • Real-time Claims Manager Jobs Trends in Kenya, Kenya (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Claims Manager in Kenya, Kenya using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1521 jobs in Kenya and 804 jobs in Kenya. This comprehensive analysis highlights market share and opportunities for professionals in Claims Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Claims Manager at ICEA Lion Group Job?

      Great news! is currently hiring and seeking a Claims Manager at ICEA Lion Group to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Kenya laws and regulations
    • What Is the Average Salary Range for Claims Manager at ICEA Lion Group Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Claims Manager at ICEA Lion Group?

      Key qualifications for Claims Manager at ICEA Lion Group typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Claims Manager at ICEA Lion Group?

      To improve your chances of getting hired for Claims Manager at ICEA Lion Group, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Claims Manager at ICEA Lion Group Job Success
      Confidential interview tips for Claims Manager at ICEA Lion Group

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Claims Manager at ICEA Lion Group interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Claims Manager at ICEA Lion Group Positions

      Setting up job alerts for Claims Manager at ICEA Lion Group is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!