• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Kenya Jobs Expertini

Client Retention Specialist at Nathan Digital Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

We build hyper-customized ERP solutions for clients spanning over 80+ industries across the MENA Region, supporting SMB’s, Multi-Nationals and Government entities.

Our cloud based software suite includes HRMS, CRM, Accounting, Supply Chain Management, Logistics, Business Intelligence and more.


Client Retention Specialist

  • We are looking for a Client Retention Specialist to join our team and play a key role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty.

    This role requires a high level of professionalism, agility, and accountability.

    The ideal candidate will be proactive, communicative, and results-driven, with strong retention strategies and the ability to thrive in a fast-paced work environment, such as the UAE.
  • Key Responsibilities:

  • Client Engagement: Proactively connect with clients via email, phone, and messaging to ensure satisfaction, identify risks, and prevent churn.

  • Issue Resolution: Act as the first point of contact for client concerns, providing timely and effective solutions to ensure a positive experience.

  • Renewal Management: Own the entire renewal process, from negotiation and agreement facilitation to timely closure.

  • Relationship Building: Foster strong client relationships by understanding their evolving needs and ensuring continuous support.

  • Retention Strategy Execution: Implement and refine retention tactics to align with team KPIs and business goals.

  • Feedback & Reporting: Gather, analyze, and relay client feedback to improve services and processes.

  • Cross-Team Collaboration: Work closely with Sales, Support, and Accounts teams to streamline communication and enhance client retention.

  • UAE Work Awareness: Operate with a deep understanding of the fast-paced work culture in the UAE, including discipline, preapprovals, and high-speed expectations.
  • Qualifications & Skills:

  • Minimum 2 years of experience in client retention, renewals, or account management.

  • Strong corporate communication skills (email, calls, and chat support).

  • Intermediate financial understanding (invoicing, payment tracking, renewal terms, basic budgeting).

  • Quick learner with strong information retention.

  • High IQ, with a general understanding of the world and current events.

  • Respectful, obedient, and receptive to instruction and feedback.

  • Fluent in English, with excellent grammar and business etiquette.

  • Strong multitasking abilities.
  • Preferred Skills & Traits:

  • Experience with CRM systems and Microsoft Office Suite.

  • Results-oriented, self-motivated, and deadline-driven.

  • Positive attitude with a strong sense of accountability.

  • If you thrive in fast-paced environments, have a passion for client success, and possess exceptional retention skills, we’d love to hear from you!
  • Required Skill Profession

    Business Operations Specialists


    • Job Details

    Related Jobs

    Confidential hiring Sales Manager at Nathan Digital Job in Kenya
    Confidential
    Kenya
    Confidential hiring 3D Visualizer at Nathan Digital Job in Kenya
    Confidential
    Kenya
    NTT hiring Client Experience Specialist Job in Nairobi, Central, Kenya
    NTT
    Nairobi, Central, Kenya
    NTT DATA, Inc. hiring Client Experience Specialist Job in Nairobi, Nairobi County, Kenya
    NTT DATA, Inc.
    Nairobi, Nairobi County, Kenya
    Maxicare Healthcare Corporation hiring Client Services Specialist Job in Kenya
    Maxicare Healthcare Corporation
    Kenya
    NTT America, Inc. hiring Client Experience Specialist Job in Nairobi, Kenya, Kenya
    NTT America, Inc.
    Nairobi, Kenya, Kenya
    NTT America, Inc. hiring Client Manager - Digital Network Services Job in Nairobi, Kenya, Kenya
    NTT America, Inc.
    Nairobi, Kenya, Kenya
    Dotsavvy hiring Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    Dotsavvy
    Nairobi, Nairobi County, Kenya
    Spaza Communications hiring Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    Spaza Communications
    Nairobi, Nairobi County, Kenya
    Lenovo ThinkBook Flip AI hiring Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    Lenovo ThinkBook Flip AI
    Nairobi, Nairobi County, Kenya
    Digital mr hiring Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    Digital mr
    Nairobi, Nairobi County, Kenya
    Smith Aegis™ hiring Digital Media Specialist Job in Nairobi, Nairobi County, Kenya
    Smith Aegis™
    Nairobi, Nairobi County, Kenya
    Digital LSR hiring Digital Marketing Specialist Job in Kenya
    Digital LSR
    Kenya
    Foxes Building & Construction hiring Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    Foxes Building & Construction
    Nairobi, Nairobi County, Kenya
    Chalosoft Systems Hub hiring Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    Chalosoft Systems Hub
    Nairobi, Nairobi County, Kenya
    Carifika Inc hiring Digital Marketing Specialist Job in Kenya
    Carifika Inc
    Kenya
    Nisc Cloud hiring Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    Nisc Cloud
    Nairobi, Nairobi County, Kenya
    HeyDelegate hiring Digital Marketing Specialist Job in Kenya
    HeyDelegate
    Kenya
    Confidential hiring 44214834494- Retention Manager Job in Kenya
    Confidential
    Kenya
    d India hiring Territory Retention Manager Job in Nairobi, Nairobi County, Kenya
    d India
    Nairobi, Nairobi County, Kenya
    d.light hiring Territory Retention Manager Job in Nairobi, 30, Kenya
    d.light
    Nairobi, 30, Kenya
    TOPSCORE CONSULTANTS CO. LTD hiring Web & Digital Media Specialist Job in Nairobi, Nairobi County, Kenya
    TOPSCORE CONSULTANTS CO. LTD
    Nairobi, Nairobi County, Kenya
    Youth Impact Labs East Africa hiring Digital Payments Specialist/ Coordinator Job in Nairobi, Nairobi County, Kenya
    Youth Impact Labs East Africa
    Nairobi, Nairobi County, Kenya
    Foxes Building & Construction hiring Digital marketing Specialist intern Job in Nairobi, Nairobi County, Kenya
    Foxes Building & Construction
    Nairobi, Nairobi County, Kenya
    NTT DATA, Inc. hiring Client Manager Job in Nairobi, Nairobi County, Kenya
    NTT DATA, Inc.
    Nairobi, Nairobi County, Kenya
    Emerald Zebra hiring Client Relations Job in Nairobi, Kenya, Kenya
    Emerald Zebra
    Nairobi, Kenya, Kenya
    KiliMax Software hiring Saas Software Digital Marketing Specialist Job in Nairobi, Nairobi County, Kenya
    KiliMax Software
    Nairobi, Nairobi County, Kenya

    Unlock Your Client Retention Potential: Insight & Career Growth Guide


    Real-time Client Retention Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Retention in Kenya, Kenya, highlighting market share and opportunities for professionals in Client Retention roles.

    42 Jobs in Kenya
    42
    21 Jobs in Kenya
    21
    Download Client Retention Jobs Trends in Kenya and Kenya

    Are You Looking for Client Retention Specialist at Nathan Digital Job?

    Great news! is currently hiring and seeking a Client Retention Specialist at Nathan Digital to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Client Retention Specialist at Nathan Digital Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Client Retention Specialist at Nathan Digital?

    Key qualifications for Client Retention Specialist at Nathan Digital typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Client Retention Specialist at Nathan Digital?

    To improve your chances of getting hired for Client Retention Specialist at Nathan Digital, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Client Retention Specialist at Nathan Digital Job Success

    Confidential interview tips for Client Retention Specialist at Nathan Digital

    Here are some tips to help you prepare for and ace your Client Retention Specialist at Nathan Digital job interview:

    Before the Interview:

    Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Client Retention Specialist at Nathan Digital interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Client Retention Specialist at Nathan Digital Positions

    Setting up job alerts for Client Retention Specialist at Nathan Digital is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!