- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Client Success Manager.
Urgent! Client Success Manager Job Opening In Nairobi – Now Hiring Shortlist
About us
At Tana, we believe that your skills and your character define you not where in the world you were born. Africa has the fastest-growing workforce in the world, yet only 1 job exists on the continent today for every 4 jobseekers.
We are rewriting the story by opening the door for brilliant talent to take on full-time, remote roles with companies across North America and Europe, backed by extensive training, professional coaching, and on-the-ground support.
100% of the talent we place say that Tana provides better opportunities than they would have otherwise had access to, and were just getting started!
Position overview
As a Client Success Manager, you will play a critical role in ensuring client satisfaction, retention, and growth.
You'll serve as the primary point of contact for client stakeholders, ensuring that our service delivery meets expectations and creates long-term value.
You'll also act as the bridge between clients and internal teams such as Recruitment, Training, and Talent Success, to empower our talent to thrive in their roles.
This is a hands-on role where you'll be immersed in relationship management and problem-solving day-to-day, with the opportunity to drive long-term growth, and scale the Customer Success function.
Responsibilities
Client onboarding
- Onboard clients by helping them understand the Tana model, what to expect, and how to set themselves up for success in working with early-career talent from Kenya.
- Convey client requirements to our Recruitment & Training teams, and support high-quality delivery.
- Serve as the point person for client communications and logistics.
Client relationship management
- Run regular check-ins with client managers to gather feedback, problem-solve, and make sure expectations are being met on an ongoing basis.
- Bridge the client relationship with our internal Talent Success team by sharing context, feedback, and priorities and ensuring clients know how were following through.
- Manage client communication around contract renewals, annual reviews, performance concerns, and retention risks, working closely with HR and Talent Success to resolve them.
- Monitor client satisfaction and flag potential risks early, addressing them before they escalate.
Growth & expansion
- Support long-term success by reflecting with clients on the impact of our partnership, and identifying ways to add value (e.g., sharing best practices, co-developing plans for talent upskilling).
- Spot opportunities to expand relationships whether through new teams, new roles, or referrals and partner with our Sales team to pursue them.
- Capture client wins and stories to fuel business development.
Requirements
Location
This is a hybrid position based in Nairobi, Kenya (on average 3 days a week in-office).
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Client Success Potential: Insight & Career Growth Guide
Real-time Client Success Jobs Trends in Nairobi, Kenya (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Success in Nairobi, Kenya using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 57 jobs in Kenya and 30 jobs in Nairobi. This comprehensive analysis highlights market share and opportunities for professionals in Client Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Shortlist is currently hiring and seeking a Client Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Success Manager Jobs Nairobi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shortlist adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Success Manager Jobs Kenya varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Success Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Client Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Success Manager interview at Shortlist, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Shortlist's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Client Success Manager is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!