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Urgent! Commission Based Call Center Agent Job Opening In kenya kenya – Now Hiring Fuzu
Job Summary
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4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries.
We empower micro and small businesses in Sub-Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth.
Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.
JOB TITLE: Commission-Based Call Center Agent
REPORTING TO: Call Center Team Lead
SITE LOCATION: Karen, Nairobi
AVAILABILITY: Immediately
PAY STRUCTURE: Performance-Based Commissions
Company Purpose: To Unlock Human Potential for Good
Company Mission: To Grow Business with Capital and Knowledge
Company Vision: The first choice for MSME growth in Africa
Purpose of the position
To manage delinquent customer portfolios and to recover any overdue monies in line with 4th Generation Capital policies.
Responsibilities
To manage work queues to ensure all delinquent queues are actioned.
All call information to be captured accurately.
Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrears
Monitoring collection accounts allocated on a daily basis and taking appropriate actions to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within policy guidelines.
To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4GCapital policies.
To achieve the monthly collection targets.
All communication whether written or oral to be in line with the 4G Capital quality standards.
To be at work on time in line with your allocated shift
To adhere to break schedules as defined in the shift patterns
All calls to be recorded and stored as defined in the 4G Capital policy.
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Work closely with the branches on their bad debt portfolio
Competences
High communications skills
Excellent time management skills and ability to multitask and prioritize work
Attention to detail and problem-solving skills
Proven sales/customer success/customer relations track record.
Requirements
6 months – 1 year of call Center experience preferably in collections
A diploma/bachelors qualification in a business-related course
Computer literacy
Previous call center or collections experience in retail or financial services advantageous
Fluent in English (written and verbal) and Swahili will have an added advantage.
Personal Attributes
Integrity and ability to work in a team
High motivation
Self-starter-functional problem solver
Process discipline- Ability to follow SOPs
More Competences
Team Player
Detail orientation
Self-motivated and proactive
Flexibility and ability to adapt to change
Problem-solving / solution-driven / negotiation
Confident
Excellent communication skills – articulate and well spoken
Kindly headline your application Commission Based Collection Agent (CBCC) Interviews, Training and Position will be in Nairobi.
recruitment process and does not act through recruitment agents
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Unlock Your Commission Based Potential: Insight & Career Growth Guide
Real-time Commission Based Jobs Trends in kenya, kenya, Kenya (Graphical Representation)
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Great news! Fuzu is currently hiring and seeking a Commission Based Call Center Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Commission Based Call Center Agent Jobs kenya kenya.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fuzu adheres to the cultural norms as outlined by Expertini.
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