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CRM Database Administrator at Vaal Real Estate Job Opening In Kenya, Kenya – Now Hiring Confidential

CRM Database Administrator at Vaal Real Estate

    Kenya Jobs Expertini Expertini Kenya Jobs Other General Crm Database Administrator At Vaal Real Estate

Job description

Job Description

Find Your property with Vaal – Kenya’s # 1 Real estate service provider.

Get affordable homes, apartments, and offices space for sale today in Kenya


CRM Database Administrator

  • This is a full-time on-site role for a CRM Database Administrator located in Nairobi County, Kenya.

    The CRM Database Administrator will be responsible for managing and administrating the ZOHO CRM platform, ensuring data accuracy, and providing solutions for system enhancement and troubleshooting.

    Day-to-day tasks will include monitoring and maintaining the CRM database, creating and configuring user accounts, implementing CRM-related changes, and developing reports and dashboards.

    In this role, excellent communication and collaboration with other team members are crucial to efficiently address the needs of the sales, marketing, and customer service departments.
  • DUTIES AND RESPONSIBILITIES

  • Administer, configure, and maintain the Zoho CRM platform

  • Ensure all user accounts, roles, and permissions are correctly set up.

  • Perform regular audits to maintain data accuracy and system performance.

  • Ensure timely and accurate data entry, cleaning, duplication, and segmentation.

  • Support data imports, exports, migrations, and integration with other platforms (ERP, email marketing tools, etc.).

  • Maintain data privacy compliance.

  • Serve as the first point of contact for CRM-related issues or questions.

  • Provide training and support to team members across departments on how to use the CRM effectively.

  • Develop and maintain user manuals, guides, and training sessions.

  • Create and manage workflows, triggers, alerts, and automation rules to improve lead and deal management.

  • Assist in integrating third-party tools for enhanced CRM functionality.

  • Create dashboards and generate reports on KPIs like lead flow, conversion rates, pipeline value, and campaign performance.

  • Provide insights to sales and marketing teams for decision-making.

  • Work closely with marketing, sales, and IT to ensure CRM aligns with business goals.

  • Gather user feedback and suggest system improvements
  • Qualifications

  • Bachelor’s degree in IT, Computer Science, Business Information Systems, or a related field.

  • Minimum of 2–4 years’ experience administering a CRM system (e.g., Zoho, Salesforce, HubSpot).

  • Proficient in CRM administration, reporting tools, and data analysis.

  • Knowledge of database principles, data cleaning techniques, and user support.

  • Familiarity with APIs and CRM integrations is an added advantage.

  • Excellent communication and organizational skills.

  • High attention to detail and a proactive problem-solving approach.

  • Certification in the Zoho CRM platform is an added advantage

  • Background in real estate, marketing, or sales operations is a plus.
  • Required Skill Profession

    Other General


    • Job Details

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    Unlock Your CRM Database Potential: Insight & Career Growth Guide


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    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for CRM Database in Kenya, Kenya, highlighting market share and opportunities for professionals in CRM Database roles.

    21 Jobs in Kenya
    21
    13 Jobs in Kenya
    13
    Download Crm Database Jobs Trends in Kenya and Kenya

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    The Work Culture

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    6. Respect for human rights

    7. Obeying Kenya laws and regulations

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