Customer Service Executive

About the Role



BrightPath Global is seeking a proactive and customer-focused Customer Service Executive to join our growing team.

The successful candidate will serve as the primary point of contact for clients, providing timely support, resolving inquiries and ensuring a seamless customer experience.

This position requires strong communication skills, attention to detail and a passion for delivering exceptional service.



Key Responsibilities



1.

Handle incoming phone calls, emails and chat inquiries in a professional and courteous manner.

2.

Provide accurate information about company products, services and policies.

3.

Resolve customer complaints and escalate complex issues to the relevant departments.

4.

Maintain and update customer records in the database.

5.

Ensure followup with clients to guarantee satisfaction and issue resolution.

6.

Prepare and share regular reports on customer feedback, issues and trends.

7.

Support administrative tasks related to customer service operations.



Qualifications & Requirements



1.

Diploma or Degree in Business Administration, Communication, Customer Service or related field.

2.

0–2 years’ experience in a customer service or client relations role (fresh graduates are encouraged to apply).

3.

Strong verbal and written communication skills.

4.

Excellent interpersonal and problem-solving abilities.

5.

Proficiency in Microsoft Office applications.

6.

Ability to work under pressure and manage multiple tasks effectively.

7.

Professional demeanor and positive attitude.