Job Description
Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service.
We bring the best in electronics, computers and more directly to you, from a company you can trust.
We are unique in the world of retailing; a computer sh…
Customer Service – Internships
Customer Engagement: Provide accurate and timely information to assist customers throughout the purchasing processOrder Processing: Keep customers informed about the status of their orders, ensuring transparency and satisfaction.Issue Resolution: Address customer inquiries and complaints promptly and professionally.Product Knowledge: Maintain up-to-date knowledge of our product offerings to provide informed recommendationsSales Support: Respond to requests for quotations and provide necessary information to facilitate sales MINIMUM QUALIFICATIONS
At least a B- Minus in KCSE/ High school.At least a college certificate/ diploma. SKILLS & REQUIREMENTS
Excellent communication skills, both verbal and written.Strong interpersonal skills with a customer-centric approach.Ability to multitask and work in a fast-paced environment.Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.A positive attitude and willingness to learn and adapt.