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Customer Service Representatives – 5 Posts at Centum Job Opening In Kenya, Kenya – Now Hiring Confidential

Customer Service Representatives – 5 Posts at Centum

    Kenya Jobs Expertini Expertini Kenya Jobs Other General Customer Service Representatives – 5 Posts At Centum

Job description

Job Description

Centum is East Africa’s leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange.

We are an investment channel providing investors with access to a portfolio of inaccessible, quality, diversified investments.

Our Key objective is to consistently generate market beating returns by building extraordinary enterpr…


Customer Service Representatives – 5 Posts

Key Accountabilities:

  • Welcome and assist visitors by providing accurate information, directions, and details about mall services, stores, and events.

  • Maintain an organized and well-stocked customer service desk with brochures, maps, and promotional materials, ensuring minimal wait times.

  • Offer on-ground assistance during weekend activations, seasonal promotions, and peak shopping periods to enhance customer experience.

  • Serve as the primary point of contact for clients interested in branding and activations, addressing inquiries and coordinating with the marketing team.

  • Guide shoppers throughout the mall, address navigation and security concerns, and conduct regular walkabouts to ensure a safe environment.

  • Act promptly during emergencies, following established protocols to safeguard visitors and staff.

  • Handle complaints and feedback professionally, ensuring timely and satisfactory resolutions.

  • Collaborate with departments such as operations to resolve tenant-related issues efficiently.
  • Minimum Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.

  • At least 2 years’ experience in customer service and sales support.

  • Experience in a retail or event management will be an advantage.

  • Strong communication and interpersonal skills.

  • Excellent organizational and project management skills.

  • Proficiency in Microsoft Office Suite.

  • Ability to work collaboratively with internal teams and external partners.

  • Problem-solving skills with attention to detail.

  • Sales-oriented with the ability to negotiate and close deals.
  • Required Skill Profession

    Other General


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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    Are You Looking for Customer Service Representatives – 5 Posts at Centum Job?

    Great news! is currently hiring and seeking a Customer Service Representatives – 5 Posts at Centum to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Customer Service Representatives – 5 Posts at Centum typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Representatives – 5 Posts at Centum Job Success

    Confidential interview tips for Customer Service Representatives – 5 Posts at Centum

    Here are some tips to help you prepare for and ace your Customer Service Representatives – 5 Posts at Centum job interview:

    Before the Interview:

    Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Final Thought:

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