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Data Analyst Job Opening In Nairobi – Now Hiring Alinefacility Management


Job description


Summary

Our client is a betting company is looking for a Data Analyst to provide vital support to the Customer Care Department.

Key Responsibilities

  1. The ideal candidate will be responsible for collecting, analyzing, and interpreting data to improve customer interactions, optimize sales strategies, and enhance overall customer service efficiency.
  2. The Data Analyst will work closely with the telemarketing and customer care teams to provide actionable insights that drive business growth and customer satisfaction.

Gather, clean, and organize customer and call center data from various sources (CRM systems, call logs, surveys, etc.).

  1. Analyze customer behavior, call performance, and campaign effectiveness to identify trends and patterns.
  2. Create dashboards and reports to track key performance indicators (KPIs) such as conversion rates, call durations, customer satisfaction, and agent performance.

Identify opportunities to improve telemarketing campaigns and customer care strategies through data insights.

  1. Provide recommendations for script improvements, call handling techniques, and customer retention strategies.
  2. Develop predictive models to enhance lead scoring and improve customer targeting.
  3. Monitor customer interactions and feedback to identify pain points and areas for service improvement.

Work with management to set performance benchmarks and develop data-driven strategies for customer engagement.

Qualifications & Requirements:

Education: Bachelor's degree or Diploma in Business, Communications, Customer Service Management, or a related field (preferred but not mandatory).

Experience:

  1. 2-3 years of experience in Data Analyst is a must.
  2. Experience in a call center or telemarketing environment is a plus.

Technical Skills:

  1. Familiarity with QA software, CRM systems, and call monitoring tools.
  2. Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Soft Skills:

  1. Strong analytical and problem-solving skills.
  2. Excellent communication and coaching abilities.
  3. High attention to detail and ability to provide objective evaluations.
  4. Ability to work independently and collaboratively with teams.

Qualified candidates are to send their application to

recruitment@alinefacilitymanagement.co.ke

Email by 5th October 2025.

Subject DATA ANALYST

Required Skill Profession

Mathematical Science Occupations


  • Job Details

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Unlock Your Data Analyst Potential: Insight & Career Growth Guide


Real-time Data Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Data Analyst in Nairobi, Kenya, highlighting market share and opportunities for professionals in Data Analyst roles.

413 Jobs in Kenya
413
151 Jobs in Nairobi
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Download Data Analyst Jobs Trends in Nairobi and Kenya

Are You Looking for Data Analyst Job?

Great news! is currently hiring and seeking a Data Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alinefacility Management adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Data Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Data Analyst?

Key qualifications for Data Analyst typically include Mathematical Science Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Data Analyst Job Success

Alinefacility Management interview tips for Data Analyst

Here are some tips to help you prepare for and ace your Data Analyst job interview:

Before the Interview:

Research: Learn about the Alinefacility Management's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Data Analyst interview at Alinefacility Management, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alinefacility Management's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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