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Delivery Operations- Lead Coordinator at Artcaffe Coffee and Bakery Job Opening In Kenya, Kenya – Now Hiring Confidential

Delivery Operations Lead Coordinator at Artcaffe Coffee and Bakery

    Kenya Jobs Expertini Expertini Kenya Jobs Other General Delivery Operations Lead Coordinator At Artcaffe Coffee And Bakery

Job description

Job Description

A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffé is a haven from hectic city life.

We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.


Delivery Operations- Lead Coordinator

​​​Are you a Dynamic Leader Ready to Drive Seamless Delivery Operations?

At Artcaffe Coffee & Bakery, we’re passionate about delivering exceptional culinary experiences-whether in our restaurants, markets, or straight to our customers’ doors.

As we expand our Delivery & E-Commerce operations, we’re looking for a Delivery Operations – Lead Coordinator to optimize and lead our delivery processes, ensuring speed, accuracy, and outstanding customer satisfaction.


Why Join Us?

  • Impactful Role: Lead and refine delivery operations for one of Kenya’s most beloved food & beverage brands.

  • Growth-Driven: Play a key role in hitting ambitious sales and efficiency targets (e.g., 10% revenue growth, 40K+ orders per quarter)..

    Collaborative Culture: Work closely with store teams, e-commerce, and customer care to elevate our service standards.
  • Key Responsibilities:

  • Oversee Delivery Excellence: Ensure % order accuracy, swift prep (10 mins).

    and end-to-end delivery within 35 mins.

  • Train & Lead Teams: Develop SOPs, conduct branch training, and empower staff to exceed performance metrics.

  • Bridge Operations & Customer Care: Resolve delivery issues same-day and maintain 4.6+ store ratings.

  • Optimize Tech & Processes: Manage menu updates, pricing, and tablet systems to minimize disruptions.

  • Drive Growth: Achieve quarterly targets (72M KES revenue, 12K new customers) through operational efficiency.
  • What We’re Looking For:

  • Leadership & Organization: Proven ability to lead teams, streamline processes, and manage multiple priorities.

  • Tech-Savvy: Proficiency in e-commerce platforms, Microsoft Office, and digital order management tools.

  • Customer-First Mindset: Passion for problem-solving and delivering top-tier service.

  • Industry Experience: Background in F&B, e-commerce, or logistics is a plus.

    Performance Metrics
  • You’ll Own:

  • Sales: 10% quarterly growth in revenue & orders.

  • Ops: Reduce missed/canceled orders by 50-80%.

  • Customer Satisfaction: Maintain 4.6+ ratings and resolve issues within 24 hours.

    Ready to Elevate Artcaffé’s Delivery Experience?

  • If you thrive in fast-paced environments and love turning operational challenges into successes, we want you!
  • Required Skill Profession

    Other General


    • Job Details

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    Unlock Your Delivery Operations Potential: Insight & Career Growth Guide


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    272 Jobs in Kenya
    272
    157 Jobs in Kenya
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