• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Kenya Jobs Expertini

Digital Collections Agent at HF Group Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.


Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending …


Digital Collections Agent

Principle Accountabilities

  • Negotiation.

  • Develop and refine negotiation skills to maximize the recovery of delinquent accounts while maintaining positive customer relations.

  • Customer Outreach.

  • Contact delinquent account holders through digital channels such as email, SMS, and online chat to remind them of outstanding payments.

  • Payment Negotiations.

  • Engage in negotiations to establish payment plans or settlements with customers who are behind on their payments, while adhering to bank policies and regulations.

  • Security and Confidentiality.

  • Safeguard customer information and maintain the confidentiality of sensitive data in accordance with data protection laws and bank policies.

  • Customer Assistance.

  • Assist customers in understanding their financial obligations, payment options, and the consequences of non-payment, while demonstrating empathy and professionalism.

    Handle questions or complaints regarding digital loans.

  • Record-keeping

  • Maintain accurate records of all communication with customers, payment arrangements, and any relevant information regarding the collection efforts and keeping track of assigned accounts to identify outstanding efforts.

  • Investigate and resolve discrepancies together with the team leader.

  • Plan course of action to recover outstanding payments.

  • Create trust relationships with debtors when possible to avoid future issues.

  • Update account status regularly.

  • Alert superiors of debtors unwilling or unable to pay when necessary.

  • Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.

  • Participate in team meetings and huddles for improvements in the team process and tasks.
  • Key Competencies and Skills


    Technical Competencies

  • Data Analysis

  • Reporting.

  • Regulatory framework Knowledge.

  • Adherence to data protection statutes

  • Digital Communication Tools.

  • Credit Scoring and Risk Assessment.

  • General competencies

  • Excellent communication and people skills.

  • Apt in negotiating and persuading.

  • Customer Service Orientation.

  • Time management.

  • Problem solving.

  • Emotional intelligence

  • Strong business acumen
  • Minimum Qualifications, Knowledge and Experience


    Qualifications- Academic and Professional

  • Bachelor’s degree from an accredited University preferably in a business-related field
  • Experience

  • Experience in working with targets and tight deadlines.

  • At least one-year experience in a collection/recoveries role

  • Working knowledge of MS Office and databases.
  • Required Skill Profession

    Other General


    • Job Details

    Related Jobs

    Fuzu hiring Outbound Collections Agent Job in Nairobi, Nairobi County, Kenya
    Fuzu
    Nairobi, Nairobi County, Kenya
    Confidential hiring Property Advisor at HF Group Job in Kenya
    Confidential
    Kenya
    Wingubox Ltd hiring Collections Officer Job in Nairobi, Nairobi County, Kenya
    Wingubox Ltd
    Nairobi, Nairobi County, Kenya
    ACCESS AND MOVE LIMITED hiring Collections Officer Job in Kenya
    ACCESS AND MOVE LIMITED
    Kenya
    Fin hiring Payroll Collections Officer Job in Nairobi, Nairobi County, Kenya
    Fin
    Nairobi, Nairobi County, Kenya
    Fin hiring Payroll Collections Officer Job in Nairobi, Nairobi County, Kenya
    Fin
    Nairobi, Nairobi County, Kenya

    Unlock Your Digital Collections Potential: Insight & Career Growth Guide


    Real-time Digital Collections Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Digital Collections in Kenya, Kenya, highlighting market share and opportunities for professionals in Digital Collections roles.

    163 Jobs in Kenya
    163
    92 Jobs in Kenya
    92
    Download Digital Collections Jobs Trends in Kenya and Kenya

    Are You Looking for Digital Collections Agent at HF Group Job?

    Great news! is currently hiring and seeking a Digital Collections Agent at HF Group to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Digital Collections Agent at HF Group Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Digital Collections Agent at HF Group?

    Key qualifications for Digital Collections Agent at HF Group typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Digital Collections Agent at HF Group?

    To improve your chances of getting hired for Digital Collections Agent at HF Group, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Digital Collections Agent at HF Group Job Success

    Confidential interview tips for Digital Collections Agent at HF Group

    Here are some tips to help you prepare for and ace your Digital Collections Agent at HF Group job interview:

    Before the Interview:

    Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Digital Collections Agent at HF Group interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Digital Collections Agent at HF Group Positions

    Setting up job alerts for Digital Collections Agent at HF Group is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!