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Urgent! Digital Platform Engineer/Admin Job Opening In Karen – Now Hiring World Vision

Digital Platform Engineer/Admin



Job description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life.

We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization.

This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.

Key Responsibilities:

  • Collaborate with the Technology Business Management (TBM) team to support adoption and continuous improvement of the organization's productivity toolset (Digital Workplace), including Microsoft 365, Box and any future digital platforms and infrastructure applications.

  • Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.

  • Provide Level 2 and Level 3 technical support for business productivity tools such as Microsoft 365, Box, and related services.

  • Troubleshoot and resolve application performance issues, access problems, and service disruptions.

  • Work closely with product owners, vendors, and infrastructure teams to implement fixes and enhancements.

  • Monitor application health using ITOM tools and proactively identify potential issues.

  • Document procedures, configurations, and support runbooks for common issues and fixes.

  • Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.

  • Key Skills and Competencies:

  • Experience designing, building, and maintaining scalable and reliable digital platformsthat support business productivity

  • Strong analytical and troubleshooting skills with an application-centric mindset.

  • Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.

  • Understanding of ITOM and ITIL practices for incident, problem, and change management.

  • Security-first mindset when supporting and configuring applications.

  • Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.


  • Required Skill Profession

    Computer Occupations



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      Unlock Your Digital Platform Potential: Insight & Career Growth Guide


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    • Are You Looking for Digital Platform Engineer/Admin Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at World Vision adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Kenya laws and regulations
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    • Interview Tips for Digital Platform Engineer/Admin Job Success
      World Vision interview tips for Digital Platform Engineer/Admin

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the World Vision's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Additional Tips:
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      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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