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Director of Customer Relations Job Opening In Kenya, Kenya – Now Hiring Vantage Point Solutions


Job description

Overview
As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west.

You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction.

Please Note

  • Position requires a high degree of travel**

Responsibilities
Customer Relationship Management:

  • Build and maintain strong relationships with key decision-makers at power providers.

  • Proactively identify customer needs and anticipate potential challenges.

  • Deliver exceptional customer service and exceed customer expectations.

  • Resolve customer issues and complaints promptly and effectively.

Business Development

  • Identify and pursue new business opportunities within the assigned region.

  • Develop and execute strategic plans to grow the customer base and increase revenue.

  • Collaborate with the sales team to generate leads and close deals.

Industry Knowledge

  • Stay up-to-date on industry trends and regulatory changes.

  • Identify opportunities for innovation and improvement.

  • Represent the company at industry events and conferences.

Qualifications

  • Bachelor's degree in Business Administration, Engineering, or a related field.

  • 5+ years of experience in the power industry.

  • Strong understanding of the power industry, including technology, regulations, and market dynamics.

  • Proven track record of building and maintaining strong customer relationships.

  • Excellent communication and interpersonal skills.

  • Strong leadership and problem-solving skills.

  • Ability to travel within the assigned region.

If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply.

Compensation And Benefits
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first.

VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

The entire team is driven by a commitment to client satisfaction.

We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO
Vantage Point Solutions is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Director of Potential: Insight & Career Growth Guide


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Are You Looking for Director of Customer Relations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vantage Point Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Director of Customer Relations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Director of Customer Relations?

Key qualifications for Director of Customer Relations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Director of Customer Relations Job Success

Vantage Point Solutions interview tips for Director of Customer Relations

Here are some tips to help you prepare for and ace your Director of Customer Relations job interview:

Before the Interview:

Research: Learn about the Vantage Point Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Director of Customer Relations interview at Vantage Point Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vantage Point Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Director of Customer Relations Positions

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