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Eligibility Supervisor at Cigna Career Opportunity with Confidential in Kenya


Job description

Job Description

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security.

Cigna has almost 40, employees who service over 80 million customer relationships around the world.

Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International…


Eligibility Supervisor

The Position: 

  • A vacancy has arisen within GHB EU Eligibility Team, opening the opportunity for an enthusiastic, highly motivated, and driven individual to join our Operations Team in the role of supervisor

  • You will be responsible for providing a solid in-depth knowledge of System & Processes to ensure a customer centric service and delivery of KPI’s across the Eligibility Organisation.
  • Main Duties/Responsibilities:

  • Manage and motivate the team focused on KPI, productivity and customer satisfaction within the Eligibility organization.

  • Develop team members by providing support and guidance to ensure relevant training and development for all staff members.

  • Conduct staff appraisals, to review agreed objectives against individual’s performance.

    Establish a coaching environment to identify and address areas of under performance.

  • Develop effective business relationships and communications with internal and external customers, to ensure a seamless delivery of service.

  • Anticipate potential service problems and instigate remedial action, ensuring minimal impact to customers.

    Liaise with Senior Supervisor, providing updates on areas of concern, and respond to underlying issues in a prompt and effective manner.

  • Being proactive in identifying improvement/enhancement opportunities and be active in identifying and sharing ideas for innovation and continuous improvement in business process.

  • Create/maintain Processes in Knowledge Exchange.

  • Quality Audit execution, presentation of results and root cause analysis to provide coaching/development to staff ensuring Quality KPI is achieved month on month.

  • Ensure engagement with Management Team at all levels.

  • Carry out any other ad-hoc tasks as required to meet the business needs.
  • Skills/Qualities:

  • Proven leadership skills to motivate and develop others

  • Self-motivated with a proactive approach

  • Exceptional attention to detail and accuracy

  • Ability to take ownership and deliver results

  • Leadership in Coaching/Development

  • Work well in a team environment

  • Ability to learn in a virtual environment

  • Excellent problem-solving skills

  • Confidentiality Management of Data

  • Fluent in English (Verbal & Written)
  • Required Skill Profession

    Other General


    • Job Details

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    Unlock Your Eligibility Supervisor Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Eligibility Supervisor at Cigna Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Eligibility Supervisor at Cigna typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Eligibility Supervisor at Cigna Job Success

    Confidential interview tips for Eligibility Supervisor at Cigna

    Here are some tips to help you prepare for and ace your Eligibility Supervisor at Cigna job interview:

    Before the Interview:

    Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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