Job Description
Safaricom is the leading provider of converged communication solutions in Kenya.
In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Engineer – Service Operations Center (SOC)
Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network.
Operational Monitoring & Control with a view of proactive detection of events before they result to incidents.
First line fault resolution of faults across the network
Key Responsibilities
Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT ElementsEnsure first Line fault Resolution and identification of potential risks and actions taken to mitigate failureInterface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow upProvide governance in work order Change Management execution process and quality performance after execution to meet intended KPIsFollow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIsEnsure proper and documented follow-ups are done from start to end of events/incidentsWork closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectivelyDevelop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC sectionWork in a shift or function within the team Qualifications
The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.CCNA /CCNP or Equivalent certificationA minimum of 2 yrs.
experience in Telecommunications.Proven ability to self-start and effectively manage multiple assignments.The ability to work under pressure and be resilient and tenacious to get resultsProficiency in one or More coding languages will be an added advantage