Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
Kenya Jobs Expertini

Engineer – Voice Support Core at Safaricom Kenya Job Opening In Kenya, Kenya – Now Hiring Confidential

Engineer – Voice Support Core at Safaricom Kenya

    Kenya Jobs Expertini Expertini › Kenya › Jobs › Computer Occupations › Engineer – Voice Support Core At Safaricom Kenya

Job description

Job Description

Safaricom is the leading provider of converged communication solutions in Kenya.

In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


Engineer – Voice Support Core

Description


Reporting to the Technical Team Lead – Core Network Manager- Voice, the individual is responsible for providing 2nd level support for Core Network Voice services and systems.

This role involves 2nd level incident and problem management on Core Network services and infrastructure (including MSSs, MGWs, STP, DRA, IMS & Cloud Infrastructure, Routers and Switches) as well as other systems that host voice services.

The individual is expected to handle assigned Incidents, execute planned network changes, manage preventive maintenance tasks for the assigned systems, support voice network project activities to ensure they adhere to required standards, maintain inventory of all voice system assets.

Also required is ability to interface and network with other business units to ensure customer facing issues are dealt with in a timely and acceptable manner with appropriate responses to queries replied in good time.

The individual should ensure quality of the voice network is maintained at acceptable agreed values and take necessary steps to correct in case of any deviation or degradation.


Key Responsibilities

  • Analyzing the NE logs, carrying out Database Audits, Troubleshooting and solving of arising voice network incidents

  • Solution of all issues affecting customers on voice network thereby assuring the ability to call and be called and also to be able to send and receive text messages in reference to Core Voice Systems

  • Providing workable and permanent technical solutions to reduce the downtime and repeat failures of Core systems

  • Ensuring incidences are resolved or escalated to the relevant vendor as per the applicable SLA.

  • Providing feedback on customer impacting queries to all relevant stakeholders within the Core ecosystem and relevant business units

  • Perform user management audits on Core network systems within the purview of Core Support Team

  • Ability to write relevant reports on any aspect of Core voice systems including performance, root cause analysis and interpretation and presentation of the same data in different forums

  • Ensure all Core systems are backed up according to regular schedules and have all systems have a Business Continuity Plan

  • Continuously improve Preventive Maintenance tools and methods to meet required standards.

  • Perform configuration changes on Network elements and perform necessary upgrades.

  • Provisioning of new core network elements into the network and related services

  • Scheduling automated tasks to meet service requirements

  • Ensuring changes are least disruptive and change objectives are met.

  • Work with other support teams, contractors and vendors in services integrations and management

  • Ensure proper documentation after acceptance of new systems and network elements in the Core ecosystem

  • Keeping a log of all changes carried out on Core systems

  • Carry out Audits and keep records on assets hosted on Core systems

  • Plan, Schedule and Execute business continuity management tests and activities on all Core systems

    • Qualifications

  • Bachelor’s degree in computer science, IT, Electrical Engineering, Telecommunications or related IT field.

  • Knowledge in Core Network Systems including IMS, CS, PS and SDM.

  • Understanding of VoLTE, VoBB, CS and PS interfaces and protocols.

  • Knowledge in scripting or programming language.

  • Cloud certification will an added advantage.

  • CCNA or related certification will be added advantage.

  • Good report writing skills.

  • Good communication and collaborative skills.

  • Strong sense of integrity, responsibility and initiative.

  • Self-organized, able to prioritize and execute multiple tasks efficiently.

    • Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Confidential hiring Engineer – Regional Support Core Network at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Engineer – Fixed Customer Support at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Advania UK hiring Voice Engineer Job in Kenya
    Advania UK
    Kenya
    Confidential hiring DevOps Engineer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Analyst – Enterprise Systems Support at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Big Data Engineer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Customer Support Agent – Digital and Voice Support at Influx Job in Kenya
    Confidential
    Kenya
    Confidential hiring Engineer – Fixed Solutions Architecture at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring CBS Product Development Engineer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Data Analytics Operations Engineer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Bigdata Platform Analytics Engineer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Engineer – Data Center Mechanical at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Engineer – Access Transmission Planning at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Engineer – Service Operations Center (SOC) at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Big Data Platform Operations Engineer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Rareminds hiring Associate Software Engineer (.Net Core) Job in nairobi, 30, Kenya
    Rareminds
    nairobi, 30, Kenya
    Turn hiring Support Engineer Job in Kenya
    Turn
    Kenya
    Confidential hiring Database Administrator at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Android Developer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Software Engineering at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    digital divide data hiring Voice Recording Coordinator Job in Thika, Kiambu County, Kenya
    digital divide data
    Thika, Kiambu County, Kenya
    Digital Divide Data (DDD) hiring Voice Recording Coordinator Job in Kenya
    Digital Divide Data (DDD)
    Kenya
    Tatu City hiring Customer Support Engineer Job in Nairobi, Nairobi County, Kenya
    Tatu City
    Nairobi, Nairobi County, Kenya
    Redington hiring Customer Support Engineer Job in Nairobi, Nairobi County, Kenya
    Redington
    Nairobi, Nairobi County, Kenya
    Network International hiring Application Support Engineer Job in Nairobi, Nairobi County, Kenya
    Network International
    Nairobi, Nairobi County, Kenya
    Acsys International Ltd. hiring Technical Support Engineer Job in Nairobi, Nairobi County, Kenya
    Acsys International Ltd.
    Nairobi, Nairobi County, Kenya
    Prodapt hiring Production Support Engineer Job in Nairobi, Nairobi County, Kenya
    Prodapt
    Nairobi, Nairobi County, Kenya
    TEZZRA TECHNOLOGIES hiring Remote Support Engineer Job in Nairobi, Nairobi County, Kenya
    TEZZRA TECHNOLOGIES
    Nairobi, Nairobi County, Kenya
    Confidential hiring Fault Management Engineer L2 CS Core at Nokia Job in Kenya
    Confidential
    Kenya
    Confidential hiring Backend Microservices Developer at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Engineer – Fiber To The Home & Business Plan & Design at Safaricom Kenya Job in Kenya
    Confidential
    Kenya
    Confidential hiring Software Support Engineer at Bayes Job in Kenya
    Confidential
    Kenya

    Unlock Your Engineer Voice Potential: Insight & Career Growth Guide


    Real-time Engineer Voice Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Engineer Voice in Kenya, Kenya, highlighting market share and opportunities for professionals in Engineer Voice roles.

    395 Jobs in Kenya
    395
    204 Jobs in Kenya
    204
    Download Engineer Voice Jobs Trends in Kenya and Kenya

    Are You Looking for Engineer – Voice Support Core at Safaricom Kenya Job?

    Great news! is currently hiring and seeking a Engineer – Voice Support Core at Safaricom Kenya to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Engineer – Voice Support Core at Safaricom Kenya Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Engineer – Voice Support Core at Safaricom Kenya?

    Key qualifications for Engineer – Voice Support Core at Safaricom Kenya typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Engineer – Voice Support Core at Safaricom Kenya?

    To improve your chances of getting hired for Engineer – Voice Support Core at Safaricom Kenya, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Engineer – Voice Support Core at Safaricom Kenya Job Success

    Confidential interview tips for Engineer – Voice Support Core at Safaricom Kenya

    Here are some tips to help you prepare for and ace your Engineer – Voice Support Core at Safaricom Kenya job interview:

    Before the Interview:

    Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Engineer – Voice Support Core at Safaricom Kenya interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Engineer – Voice Support Core at Safaricom Kenya Positions

    Setting up job alerts for Engineer – Voice Support Core at Safaricom Kenya is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!