Job Description
Sheer Logic Management Consultants (SLMC) was incorporated in as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public.
Our Mission Improve the operational effectiveness of our client, by developing solutions that bui…
Entrenchment Team Leader
Essential Functions
Designs, tests, and scales campaigns to improve engagement, increase entrenchment, drive cross-sell, improve TPS transactional turnover, minimise client disengagement through retention, and improve conversion of NTB sales to active clients.Identify ad hoc campaigns to drive financial targets for Personal Banking i.e. liabilities, assets, salary switch, etc.Implement and track progress on campaigns targeted to reduce inactive client base and attrition through set measures for Personal Banking.Ensure appropriate recovery and resolution plans to protect the segment from any untoward event.
Identify and provide appropriate solutions for threats and opportunities within the client base.Drives cost reductions through optimization of onboarding, entrenchment, and retention activities.Enable effective monitoring and reporting of key success measures for onboarding nursery strategies, activation, entrenchment and retention.Prepare and share weekly/monthly/quarterly reports on the status of the Personal Banking Entrenchment capability (e.g., client uplift and successful/unsuccessful campaigns).Work with Personal Banking, Personalization, Client Coverage, Digital and eCommerce and other relevant domains/business areas to effectively implement and ensure success of Entrenchment capability Work Experience
3-4 years’ Team leadership within Branch network or contact centre environment with good understanding in Bank processes, policies, products and customer life cycle management (Customer Entrenchment, retention and cross sell)Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to othersStrives to achieve outstanding results; is ambitious and acts with determination; persists through difficulties to achieve resultsIs focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgementsApplies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspectiveIs open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challengesBuilds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friendsIs focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce outputIs articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating informationIs comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with othersInterprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively.