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Urgent! Fault Management Engineer L2 CS Core at Nokia Job Opening In Kenya, Kenya – Now Hiring Confidential

Fault Management Engineer L2 CS Core at Nokia



Job description

Job Description

Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in .

Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area.


Fault Management Engineer L2 CS Core

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

  • Manage software version upgrades and patch updates for ZTE CS Core nodes, ensuring systems are current and secure.

  • Provide second-level support for GSM, UMTS, and LTE ZTE equipment, focusing on configuration, operations, and surveillance.

  • Implement and generate network configuration scripts to streamline Configuration Management processes.

  • Lead troubleshooting efforts to meet service level agreements and minimize mean time to recovery (MTTR).

  • Conduct performance management and optimization activities to maintain and improve network KPIs.

  • Facilitate technical capability development within the CS Core team and L1 engineers through knowledge transfer.

  • Oversee customer communication and escalation processes, ensuring timely closure of support tickets.

  • Design and optimize network HLDs and LLDs while managing spare parts inventory within the CS Core domain.
  • KEY SKILLS AND EXPERIENCE


    You have:

  • Tertiary qualification in Engineering, Telecom Technology, IT, or Computer Science from a recognized institution.

  • Extensive experience in technical support or managed services within the CS Core domain.

  • Strong customer mindset with a focus on enhancing service levels and customer experience.

  • Ability to autonomously analyze problems and execute troubleshooting procedures effectively.

  • Required Skill Profession

    Computer Occupations



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