Job Description
Sheer Logic Management Consultants (SLMC) was incorporated in as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public.
Our Mission Improve the operational effectiveness of our client, by developing solutions that build
Field Technician /Installer
The Field Technician or Installer is a service professional who affix and position equipment in a designated location and complete the set-up process so the equipment is ready for operation or can serve its service purpose.
Their primary objective is to ensure the equipment is installed in a safe manner that doesn’t present any hazards while also supporting functionality to allow for the best possible performance.
They review and explain operation and maintenance information to the user or customer.
They will also provide ongoing support, maintenance, and repairs. KEY ACCOUNTABILITIES
EXPECTED END RESULT (“WHAT”) SUPPORTIVE ACTIVITIES (“HOW”)Picking up job tickets for closed LeadsCoordinate with dispatch for daily appointmentsCarry material and stage for installer at the customer’s’ premises.Guide, coordinate and oversee fellow installers.Picking up FWA CPE/FTTX ONT +Installation Material from assigned stock pointAssist with accessories and device collection from assigned stock pick up point as needed.Assist with the completion of tasks within allotted time frameSchedule installation with CustomerReview paperwork with customers where needed.Wear all identification, safety and courtesy equipment at all times.Educate customers about benefits and up-sell to customers add on sales productsEducate customers on the features and functionality of installed productsPerform installation work (civil+ electrical) and take photos of installationTest electrical equipment or systems to ensure proper functioning of routers and service.At times, crawl into small spaces, work in all climates and remain physically fit.Maintain installation tools and equipment in safe working order.Assist in the removal and installation of materials in customer’s premises.Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.Provide Reports of Works done with corresponding Time sheet for daily submission. DIMENSIONS
All KPIs to be agreedOther DimensionsThis job will require daily supervision as tasks will be reviewed, assigned and agreed upon daily along with a quality assurance manager.
Reports of Works done with corresponding Time sheet to be submitted daily.Off roll : Job level – Coordinator , senior Coordinator, Officer SKILLS & KNOWLEDGE
Educational Qualifications & Functional / Technical Skills
Minimum high school diploma, trade school Diploma.Degree in IT or Engineering (preferred)1-2 years Previous trade experience a plusStrong troubleshooting abilitiessplicing and racking abilities