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Freelancer Support Specialist Job Opening In Nairobi – Now Hiring Your Personal AI


Job description

At Your Personal AI (YPAI), we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches.

Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.

The Role

We're seeking an Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations.

You'll handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.

What You'll Do Daily:

  • Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines

  • Update Asana projects with task completions, deadlines, and contributor assignments

  • Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics

  • Send routine communications about new tasks, deadlines, and project updates via Slack and email

  • Document common issues and maintain FAQ resources for contributors

  • Process administrative requests such as freelancer onboarding paperwork and payment inquiries

  • Coordinate with internal team to relay urgent issues or escalations

What We Offer:

  • Fully remote position with flexible hours in European time zones

  • Stable contract work with potential for extension

  • Entry point into AI industry with learning opportunities

  • Clear processes and supportive team environment

  • Competitive hourly rate for administrative coordination

Apply with your CV and tell us why administrative support work appeals to you.

We value reliability, clear communication, and attention to detail over extensive experience.



What We're Looking For:

  • 1-3 years of administrative or customer service experience

  • Excellent written communication skills - you'll write 50+ emails daily

  • Proficiency with Asana, Slack, and Google Sheets/Excel

  • Strong attention to detail for data entry and tracking tasks

  • Ability to work European time zones for timely freelancer support

  • Professional, helpful attitude when handling repetitive inquiries

  • Basic problem-solving skills to address common contributor questions independently

This Role is Perfect If You:

  • Enjoy structured, organized work with clear processes

  • Want to gain experience in the growing AI industry

  • Are comfortable with email-heavy, desk-based work

  • Like helping people resolve questions and issues

  • Thrive with routine tasks and systematic approaches

  • Prefer supportive rather than leadership responsibilities

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Freelancer Support Potential: Insight & Career Growth Guide


Real-time Freelancer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Freelancer Support in Nairobi, Kenya, highlighting market share and opportunities for professionals in Freelancer Support roles.

150 Jobs in Kenya
150
52 Jobs in Nairobi
52
Download Freelancer Support Jobs Trends in Nairobi and Kenya

Are You Looking for Freelancer Support Specialist Job?

Great news! is currently hiring and seeking a Freelancer Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Your Personal AI adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Freelancer Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Freelancer Support Specialist?

Key qualifications for Freelancer Support Specialist typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Freelancer Support Specialist?

To improve your chances of getting hired for Freelancer Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Freelancer Support Specialist Job Success

Your Personal AI interview tips for Freelancer Support Specialist

Here are some tips to help you prepare for and ace your Freelancer Support Specialist job interview:

Before the Interview:

Research: Learn about the Your Personal AI's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Freelancer Support Specialist interview at Your Personal AI, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Your Personal AI's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Freelancer Support Specialist Positions

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