Global IT Operations Manager

Job description

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Operations

• South Africa, Remote, Kenya, Remote
• Fully Remote

Global IT Operations Manager

Our Vision
We believe in a world where everyone, regardless of their country's wealth or frontiers, enjoys access to medicines and healthcare when they need it.

Our Mission
We work tirelessly to remove access barriers faced by patients and caregivers across Low and Middle-Income Countries (LMICs) when seeking quality medicines and quality healthcare.

Who We Are:
Accelerating access to medicines for all
Imagine a world where critical medicines are within reach, affordable, and synonymous with quality, no matter where you are.

That is the world we're building with our unique, demand-aggregation model that unites healthcare providers across LMICs. At the heart of our identity is a single, resolute commitment: to build a future where geography and income never stand between any individual and life-saving medicines.

Our platform isn't merely a space for transactions, we unlock affordable access to medicines by aggregating demand across healthcare providers.

We also help manufacturers build a sustainable and reliable global access strategy.

Our business focuses on low- and middle-income countries and strengthens the purchasing power of these markets to ensure the supply of cost-effective, high-quality medicines.

We partner exclusively with authorized, high-quality pharmaceutical companies and certified caregivers to accelerate sustainable access to medicines.

About The Position
We are looking for an experienced and proactive IT professional to take full ownership of our IT operations and scale them as the company grows.

This role is ideal for someone who thrives in building IT processes and infrastructure from the ground up, ensuring our global team has secure, reliable, and efficient tools to do their best work.

As the go-to person for all things IT, you will be responsible for device lifecycle management, global hardware procurement, SaaS administration, cloud environments, and IT security.

You will play a key role in enabling collaboration across a distributed workforce, driving automation, and implementing best-in-class IT practices.

Key Responsibilities
IT Infrastructure & Operations

• Build IT operations processes and infrastructure from the ground up, ensuring scalability and resilience.
  
  
• Administer and optimize company productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
  
  
• Design and manage identity and access management solutions
• Lead IT projects, including onboarding/offboarding automation, device standardization, and system integrations.
  
  

Security & Compliance

• Define and implement IT security policies (endpoint protection, MDM enforcement, encryption, backups, mobile device compliance).
  
  
• Lead initiatives related to compliance (GDPR, SOC2, HIPAA, ISO 27001 as relevant).
  
  
• Conduct security audits and proactively identify risks.
  
  

Device & License Management

• Oversee global hardware lifecycle: procurement, configuration, deployment, maintenance, and decommissioning.
  
  
• Manage global procurement vendors and coordinate shipping for remote and distributed teams.
  
  
• Implement and maintain modern endpoint and MDM solutions to automate setup, enforce policies, and secure devices.
  
  
• Keep accurate records of IT assets, licenses, and warranties.
  
  

Global IT Support

• Act as the primary point of contact for IT support, troubleshooting hardware, software, and connectivity issues.
  
  
• Provide remote support for distributed teams worldwide, ensuring minimal downtime.
  
  
• Establish and maintain clear SLAs for IT support requests.
  
  

Cloud & Platform Support

• Support and optimize cloud environments in AWS and GCP.
  
  
• Partner with engineering teams to ensure infrastructure performance, security, and compliance.
  
  
• Drive automation and infrastructure-as-code practices (e.g., Terraform, scripting).
  
  

Requirements

• Proven experience in Global IT operations, systems administration, or a similar role.
  
  
• Strong knowledge of device and endpoint management technologies, including MDM solutions.
  
  
• Experience with global hardware procurement and logistics.
  
  
• Hands-on experience with cloud platforms (AWS, GCP).
  
  
• Familiarity with security frameworks and compliance standards.
  
  
• Skilled at managing SaaS productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
  
  
• Proficiency in identity and access management
• Strong project management and organizational skills with the ability to build processes from scratch.
  
  
• Excellent problem-solving skills and a proactive, self-starter mindset.
  
  
• Scripting/automation experience (Python, Bash, PowerShell, Terraform).
  
  
• Exposure to network administration, VPNs, and zero-trust networking.
  
  

What is in it for you?
At Axmed, We Believe In Creating a Supportive And Rewarding Environment Where Our Team Can Thrive.

Here's What We Offer

• Unlimited PTO: Take the time you need to recharge and maintain work-life balance.
  
  
• Monthly wellness allowance: Prioritize your health and well-being with extra support.
  
  
• Paid parental leave: Time off to bond with your new family member without any added stress.
  
  
• Flexible working hours: Enjoy the freedom to structure your workday in a way that suits your lifestyle.
  
  
• Annual off-site retreats: Connect with the team and build lasting relationships during our company retreats.
  
  
• Fully remote work: Work from anywhere in the world and join our distributed team.
  
  
• The opportunity to make a difference: Be part of a mission-driven company working to improve healthcare equity.
  
  
• Competitive salaries: We offer a compensation package that reflects your skills and experience.
  
  
• Plenty of room for growth: We believe in nurturing talent and offering opportunities for professional development and advancement.
  
  

Salary: $45, ,000 per annum
Department Operations Locations South Africa, Remote, Kenya, Remote Remote status Fully Remote

Operations

• South Africa, Remote, Kenya, Remote
• Fully Remote

Global IT Operations Manager

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