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Guest Experience Expert (at Your Service) at Marriott Job Opening In Kenya, Kenya – Now Hiring Confidential

Guest Experience Expert (at Your Service) at Marriott

    Kenya Jobs Expertini Expertini Kenya Jobs Other General Guest Experience Expert (At Your Service) At Marriott

Job description

Job Description

Marriott International, Inc.

is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8, properties under 31 leading brands spanning countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in by J.

Willard and Alice S.

Marriott.


Guest Experience Expert (at Your Service)

POSITION SUMMARY


Our jobs aren’t just about giving guests a smooth check-in and check-out.

Instead, we want to build and experience that is memorable and unique.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience Expert (AYS) will Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.

Receive, record, and relay messages accurately.

Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.

Provide information to guests about room features, property amenities, and local areas of interest.

May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.

Assist guests with accessing internet and guestroom entertainment.


PREFERRED QUALIFICATIONS

  • Education: Certificate/ Diploma in Front Office or related Courses

  • Related Work Experience: Minimum 1 year of experience handling guests

  • Supervisory Experience: No supervisory experience.
  • Required Skill Profession

    Other General


    • Job Details

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    Unlock Your Guest Experience Potential: Insight & Career Growth Guide


    Real-time Guest Experience Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Experience in Kenya, Kenya, highlighting market share and opportunities for professionals in Guest Experience roles.

    54 Jobs in Kenya
    54
    34 Jobs in Kenya
    34
    Download Guest Experience Jobs Trends in Kenya and Kenya

    Are You Looking for Guest Experience Expert (at Your Service) at Marriott Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Guest Experience Expert (at Your Service) at Marriott Job Success

    Confidential interview tips for Guest Experience Expert (at Your Service) at Marriott

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    Before the Interview:

    Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Additional Tips:

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    Final Thought:

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