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Head of Connectivity Job Opening In Nairobi – Now Hiring NTT DATA


Job description

Job Description


The Head of Connectivity is accountable for leading and executing strategic initiatives related to internet and data connectivity solutions, while driving operational efficiency and client satisfaction.

The role drives the business plan for the connectivity portfolio, delivers the short and long-term growth strategy, ensuring service delivery and a superior client experience.


Key Roles and Responsibilities

  • Develop and execute a connectivity strategy that aligns with business objectives, ensuring revenue growth and market differentiation.
  • Expand and enhance connectivity solutions to meet evolving client needs.
  • Identify and capitalize on new market opportunities, partnerships and innovations.
  • Lead and mentor agile teams to ensure effective implementation of agile methodologies, fostering a culture of continuous improvement and collaboration that drive efficiency, innovation and high performance.
  • Oversee the call centre, support, network operations and planning teams to ensure seamless and uninterrupted connectivity services.
  • Establish and enforce SLAs, operational agreements, and performance metrics that ensure service excellence.
  • Enhance service delivery and fulfillment processes to maximize client satisfaction
  • Work closely with sales and customer success teams to ensure connectivity solutions are positioned effectively and deliver strong business value.
  • Owns the financial performance of the internet and data connectivity portfolio, balancing cost efficiency with revenue growth.
  • Knowledge, Skills, and Attributes

  • Fluency in connectivity solutions and technology-related topics, with a natural interest in technology as a business enabler.
  • Demonstrated financial capability and business acumen.
  • Entrepreneurial mindset with a deep understanding of market dynamics and customer needs.
  • Strong influencing and negotiation skills to drive internal and external alignment.
  • Experience leading high-performing, cross-functional teams in a fast-paced, technology-driven business.
  • Understanding of project delivery methodologies, service fulfillment, and operational execution.
  • Strong communication and problem-solving skills
  • Academic Qualifications and Certifications

  • Bachelor's degree in Telecommunications, Computer Science, Engineering, Information Technology or a related quantitative field (preferred).
  • MBA or master’s degree in business, Technology Management or a related field (preferred).
  • Executive leadership, ITIL, PMP, CX, Agile and Scrum certifications are beneficial.
     
  • Experience Required

  • At least 10 years of leadership experience in a telecommunication or technology related field
  • Strong track record of implementing and leading a successful strategy while delivering on financial goals and long-term operational improvements.
  • Experience managing and leading high-performing, motivated, cross-functional teams
  • Technical understanding of industry trends and the ability to engage with clients.
  • Understanding of Agile methodologies and the scrum framework
  • Workplace type:

    On-site Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

    We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

    We are also one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

    Join our growing global team and accelerate your career with us.

    Apply today.

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    Required Skill Profession

    Supervisors Of Food Preparation And Serving Workers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

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    NTT DATA interview tips for Head of Connectivity

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