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Urgent! Head of Service Delivery – CSS Multi CEA at Ericsson Job Opening In Kenya, Kenya – Now Hiring Confidential

Head of Service Delivery – CSS Multi CEA at Ericsson



Job description

Job Description

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators.

Over 1, networks in more than countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks.

Using innovation to empower people, business & society, we are …


Head of Service Delivery – CSS Multi CEA

What you will do:

  • Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.

  • An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects

  • Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year

  • Proven record in add-on-sales on customer installed base

  • Must be able to work in a complex matrix organization

  • Must be able to demonstrate operational leadership in project execution and planning.

    The use of agile methodology to simplify ways of working and enable customer outcomes is a mandatory expectation of this role

  • Must be able to collaborate with our Networks, Customer Support & Managed Services organizations where required to the benefit of both Ericsson and the customer.
  • Key Performance indicators:

  • Projects P&L – Meet or improve the SDP3 and TG2 Business Case for each project in your portfolio, adhere to the XLPM methodology, directive and manage projects in Global Chronos

  • Customer Satisfaction – The satisfaction of Key Stakeholders in the customer will be based upon feedback/evidence received by the Head of CSS throughout the year

  • Add on sales – Meet or exceed your quarterly Add-on-sale targets

  • Demand forecast – Secure proper project resourcing and delivery, Monthly handshake of Supply forecast with CU Supply SPOC
  • The skills you bring:

  • Minimum 7-10 years’ experience in leading people (architects, integrators, engineers, operations staff) either in customer programs, operations or as domain line manager with experience in pre-sales, delivery of projects and operations

  • Education qualifications – minimum bachelor’s degree, MBA or equivalent master is a plus.

    Financial background is a plus

  • Intimate understanding of the BCSS technology portfolio for the specific program being delivered

  • Extensive experience in having managed Projects/Programs with full financial responsibility and forecasting Must be able to build and execute on expansion and evolution plans for installed base in place.

  • Demonstrated Business and sales acumen

  • Excellent Customer engagement at Senior level

  • Required Skill Profession

    Operations Specialties Managers



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