Job Description
Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending …
IB Operations Officer
Principle Accountabilities
Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit Interest rates and general exchange rate information.Deal with customers’ general account queries, arrange inter account transfers and order statements.Arrange for ordering of cheque books and paying in books, including any customized Stationery.Arrange opening, closing and transfer of accounts, as well as input and amendment of Customer account details.Co-ordinate set up, amendment and cancellation of regular payments instructionsDeal with inward and outward payments (including obtaining necessary customer Authorities).Obtain and action customer requests for local and International Payments through Trade Finance Department and /or other relevant centersAct as principal point of contact in the unit when the Manager is awayDeal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the system.Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with proceduresChampion a culture of operational excellence to deliver ever- improving performance standards to IB customersIdentify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness, and champion these improvements, within agreed guidelinesIdentify cross-sell opportunities within managed customers Key Competencies and Skills
Builds networks and maintains strong relationshipsGood negotiation skillsAble to listen keenlyPleasant and able to relate well in diverse social set ups and teamsUpholds high standard of Professionalism, integrity and respect for others Minimum Qualifications, Knowledge and Experience
Bachelor’s degree in Commerce/Business-related field.Good analytical skillsKnowledge of Institution Banking products/Ready and willing to learnHighly effective communication and collaboration skillsHigh level of cooperation with others and is responsive to the bank’s and team’s needs