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Urgent! Information Communication Technology (ICT) Officer – 2 Posts at Sigalagala National Polytechnic Job Opening In Kenya, Kenya – Now Hiring Confidential

Information Communication Technology (ICT) Officer – 2 Posts at Sigalagala National Polytechnic



Job description

Job Description

:
  • Install, configure, and maintain hardware and software components of the ICT infrastructure, including servers, networks, and peripherals

  • Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime

  • Implement and maintain security measures to protect the ICT systems and data from unauthorized access, malware, and other threats

  • Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures

  • Conduct regular backups and disaster recovery procedures to safeguard critical data and systems

  • Provide technical support and assistance to end users, resolving hardware and software issues and answering technical queries

  • Provide institutional ERP support to staff

  • Periodic update of Institutional Website

  • Periodic maintenance of institutional CCTV system

  • Conduct daily audits of the institutional ICT systems to identify and resolve any issues ensuring optimal performance, security, and compliance with established protocol
  • Job Specifications:

  • Possess a Higher Diploma in Computer Science, Information Technology, or a closely related field such as Software Engineering, Cybersecurity, Data Science, Network Engineering, or Artificial Intelligence, from a recognized institution

  • A Bachelor’s Degree in the above-mentioned fields of study from a recognized institution will be an added advantage

  • Certification in computer maintenance and repair/network administration/programming will be an added advantage

  • Knowledge and Experience working with ABNO ERP systems is highly desirable

  • Knowledge of computer hardware, software, and networking

  • Should be a team player

  • At least three years’ experience as a system administrator/network administrator in an equivalent position preferably in an educational institution and demonstrated outstanding professional competence
  • Personal Attributes:

  • Strong Communication Skills – The ability to clearly explain technical concepts to non-technical users, as well as listen and understand their needs and concerns

  • Problem-Solving Skills – A natural aptitude for diagnosing issues and finding effective solutions quickly and efficiently

  • Attention to Detail – Meticulousness in managing systems, data, and documentation to avoid errors and ensure accuracy

  • Adaptability – The capacity to adapt to new technologies and methodologies and to handle changing requirements or unexpected issues

  • Customer Service Orientation – A focus on providing excellent support and service to users and stakeholders, ensuring their satisfaction and trust

  • Teamwork and Collaboration – The ability to work well within a team, sharing knowledge, and contributing to group efforts

  • Time Management – Efficiently managing time and tasks, prioritizing workload, and meeting deadlines

  • Ethical Judgment and Integrity – Maintaining high ethical standards, particularly in handling sensitive information and adhering to organizational policies

  • Patience and Perseverance – Remaining calm and composed under pressure, and persistently working through challenges

  • Proactive Attitude – Taking initiative to anticipate issues, improve systems, and suggest innovative
  • Note:

  • Successful candidates for all positions shall be required to produce statutory clearance certificates from EACC, KRA, HELB, and DCI.

  • Required Skill Profession

    Operations Specialties Managers



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