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Installation & Service Technician (s) Job Opening In Nairobi – Now Hiring Dorbe Leit Consulting


Job description

Job Description

Job Purpose: To ensure the efficient and high-quality installation of kits, provide excellent technical support, identify potential sales opportunities during interactions, and maintain high levels of customer satisfaction post-installation.

Key Responsibilities:

  • Efficient Installation & Service Delivery:
    • Execute daily installation schedules efficiently, ensuring timely completion of assigned jobs.
    • Adhere to established installation procedures and quality standards to ensure proper functionality of all installed kits.
    • Optimize travel and work processes to minimize average installation time per job without compromising quality.
  • Quality Workmanship & Problem Resolution (First-Time Fix Rate):
    • Diagnose and resolve technical issues accurately and comprehensively on the first visit, minimizing repeat call-outs.
    • Perform thorough post-installation checks and testing to ensure system integrity and functionality.
    • Identify potential issues proactively and implement preventive measures during installations.
  • Ensuring Customer Satisfaction:
    • Communicate clearly and professionally with customers before, during, and after installations.
    • Educate customers on the basic operation and maintenance of their newly installed kits.
    • Ensure the work area is left clean and tidy after every job.
    • Promptly address any customer concerns or questions related to the installation or product functionality.
    • Encourage customers to provide immediate feedback through designated channels (SMS, app-based).
  • Documentation & Reporting:
    • Complete all service reports and necessary documentation accurately and on time.
    • Report any persistent technical issues or product defects to the relevant department.
    • Manage and account for tools and equipment used in installations.
  • Identifying Sales Opportunities & Generating Referrals:
    • Act as a brand ambassador during all customer interactions, representing the company positively.
    • During installations or service calls, proactively identify opportunities for new kit sales based on customer needs or inquiries.
    • Encourage satisfied customers to provide referrals by providing them with information on how to refer other customers.
    • Pass on details of interested customers or potential leads identified during field visits to the Sales Team for follow-up.

Qualifications

Atleast 3 years experience as an Installation and Service Delivery Technician of internet and satelite solutions.



Additional Information

Starting salary is Kshs 40,000 per month. 

Required Skill Profession

Other Installation, Maintenance, And Repair Occupations


  • Job Details

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Unlock Your Installation Service Potential: Insight & Career Growth Guide


Real-time Installation Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Installation Service in Nairobi, Kenya, highlighting market share and opportunities for professionals in Installation Service roles.

218 Jobs in Kenya
218
43 Jobs in Nairobi
43
Download Installation Service Jobs Trends in Nairobi and Kenya

Are You Looking for Installation & Service Technician (s) Job?

Great news! is currently hiring and seeking a Installation & Service Technician (s) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dorbe Leit Consulting adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Installation & Service Technician (s) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Installation & Service Technician (s)?

Key qualifications for Installation & Service Technician (s) typically include Other Installation, Maintenance, And Repair Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Installation & Service Technician (s)?

To improve your chances of getting hired for Installation & Service Technician (s), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Installation & Service Technician (s) Job Success

Dorbe Leit Consulting interview tips for Installation & Service Technician (s)

Here are some tips to help you prepare for and ace your Installation & Service Technician (s) job interview:

Before the Interview:

Research: Learn about the Dorbe Leit Consulting's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Installation & Service Technician (s) interview at Dorbe Leit Consulting, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dorbe Leit Consulting's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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