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Installation Supervisor at Sheer Logic Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

Sheer Logic Management Consultants (SLMC) was incorporated in as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public.

Our Mission Improve the operational effectiveness of our client, by developing solutions that build


Installation Supervisor

  • Responsible for onboarding, training and performance management of minimum installers.

    Tracking job ticket status and material inventory for installations, repairs and maintenance.
  • KEY ACCOUNTABILITIES

  • EXPECTED END RESULT (“WHAT”) SUPPORTIVE ACTIVITIES (“HOW”)

  • Manage Job tickets for installation closed Leads

  • Coordinate with dispatch for daily appointments for the installers

  • Coordinate the transportation of material and stage for installers to the customer’s’ premises.

  • Ensure % successfully completed job tickets as scheduled by the installers

  • Track job ticket status to close leads

  • Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.

  • Inventory management of FWA CPE/FTTX ONT +Installation Material at assigned stock point

  • Approve additional installation material beyond standard kit or collection of additional installation payment from customer

  • Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work

  • Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers

  • Reconcile inventory and accessories picked vs deployed by installers

  • Daily tracking of team members attendance in gate meeting and prospects logged requirement

  • Closure and Installation fulfilments

  • Daily tracking of lead closure and installation fulfilment

  • Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place

  • Tracking and monitoring Performed installation work (civil+ electrical) at customers premises

  • Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure

  • Provide Reports of Works done with the corresponding time sheet for daily submission.

  • Sign off return/ refund on failed customer acceptance of installation

  • Tracking job ticket status

  • Supervise completion of tasks within the allotted time frame for the installers

  • Team Management

  • Responsible for onboarding and training the installers

  • Conduct performance Management of the installers
  • DIMENSIONS

  • All KPIs to be agreed

  • Other Dimensions

  • Installation Supervisor will manage a maximum of 15 installers
  • SKILLS & KNOWLEDGE


    Educational Qualifications & Functional / Technical Skills

  • Networks, Technical or electrical or equivalent qualification

  • Professional Qualification in Project Management Techniques

  • IT Literacy and business education, an added advantage

  • Able to operate in a performance driven organization

  • Strong troubleshooting abilities

  • splicing and racking abilities
  • Required Skill Profession

    Supervisors Of Installation, Maintenance, And Repair Workers


    • Job Details

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