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Urgent! Lead Service Desk Engineer Job Opening In Nairobi – Now Hiring PRI
Overview
We are recruiting!
Our client in the iGaming industry in Kenya is recruiting for a Service Desk Lead Engineer to join their global team in Technology to oversee and drive excellence within their Tier 2 – Global Service Desk Team.
As a key technical leader, you will ensure efficient incident resolution, problem management and service request fulfilment while upholding ITIL best practices.
This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high customer satisfaction through proactive support strategies.
As the Service Desk Engineer Lead you will play a crucial role in mentoring engineers, managing escalations and improving service quality.
You will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with other technical teams.
For more information and how to apply, please follow the link below.
Key Responsibilities
Requirements
Qualified candidates are welcome to apply.
Please be advised that only short-listed candidates will be contacted.
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Unlock Your Lead Service Potential: Insight & Career Growth Guide
Real-time Lead Service Jobs Trends in Nairobi, Kenya (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead Service in Nairobi, Kenya using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 435 jobs in Kenya and 127 jobs in Nairobi. This comprehensive analysis highlights market share and opportunities for professionals in Lead Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PRI is currently hiring and seeking a Lead Service Desk Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Lead Service Desk Engineer Jobs Nairobi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PRI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lead Service Desk Engineer Jobs Kenya varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lead Service Desk Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Lead Service Desk Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Lead Service Desk Engineer interview at PRI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PRI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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