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Urgent! Learning & Development Coordinator Job Opening In Nairobi – Now Hiring AccorHotel

Learning & Development Coordinator



Job description

Job Description

We are looking for a dynamic, forward-thinking and pro-active Learning & Development Coordinator responsible for supporting the delivery of the hotel’s learning and development initiatives, ensuring all Heartists® (employees) are equipped with the knowledge, skills, and mindset required to deliver exceptional guest experiences.

The role focuses on coordinating training programs, maintaining accurate records, and promoting a culture of continuous learning aligned with Accor’s brand values and service philosophy.

  • Coordinate all internal and external training programs in line with the hotel’s L&D calendar.
  • Support the delivery of Heartist® onboarding programs, brand training, and mandatory compliance sessions.
  • Ensure all departmental training needs are tracked and aligned with performance goals.
  • Maintain accurate and up-to-date training records in the Learning Management System (LMS).
  • Track training attendance and completion rates for all employees.
  • Support the promotion of Accor’s Heartist® culture through engaging learning initiatives.
  • Assist in organizing recognition programs, team-building activities, and engagement campaigns.
  • Encourage cross-departmental participation in training and development activities.
  • Foster a learning environment that supports diversity, inclusion, and innovation.
  • Assist in coordinating performance review processes and follow-up development plans.
  • Support succession planning initiatives by identifying skill gaps and training opportunities.
  • Liaise with departmental trainers to ensure departmental training is consistent and impactful.
  • Ensure all training activities adhere to brand standards, legal requirements, and internal policies.
  • Support the coordination of health and safety, fire safety, and first aid trainings.

Qualifications

  • Diploma or Bachelor’s Degree in Human Resource Management, Education, or Hospitality Management.
  • The candidate must possess a high degree of communications and interpersonal skills.  Thorough knowledge of resourcing, training & development processes and activities, ranging from staff to senior management.
  • Basic knowledge of Employee Relations legislation.
  • Minimum of 3 – 5 years in Resourcing and Training & Development type roles, preferably in a multi-site service industry.
  • Excellent communication and presentation skills.
  • Strong organizational and coordination abilities.
  • Proficiency in MS Office and experience with Learning Management Systems (LMS) is an advantage.



Required Skill Profession

Business Operations Specialists



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