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Sales Representatives, Services
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Job Description
Job Description
Take personal responsibility to ensure that the facility and environment are clean and welcoming.Ensure all walk-in customers acknowledged promptly and professionally (within a minute) when entering into the showroom/ organizationExplain the showroom facilities and invite the customer to use them (this may include an invitation to browse, using the lounge area to wait, and the offer of a beverage if appropriate.Maintain a record all walk-in information (after the customer has left or been handed over to a Sales ExecutiveEnsure all customer details added to the Lead Tracking System/Dealer Contact Management ToolEnsure customer details added to the Sales Executive’s follow up listWork to ensure there a rotation to ensure that a Sales Executive is available to greet customers, even at busy times.Identifies and supports opportunities for methods/process improvement (for example, monitoring & resolving customer complaints and tracking showroom traffic).Promotes cooperation and teamwork among Sales Executives and support staff.Efficient order dates managementEfficient customer drive execution with internal and external stakeholders – ie Customers bank approvalsConsistent market information dissemination i.e. KMI figures, sales trends- MonthlyMonthly preparation of stock movement tracking report and physical inventory reportsPrepares and maintains the tracker for demo vehicles movement.Prepares the requests for service, repairs and maintenance of the stock units and demo vehicles.Ensuring the requests for the payment of import duty are done promptly.Preparing proper clearing documentation and compiling the insurance cover for stock and demo cars orders. Job Requirement:
Business related Bachelor’s degree or DiplomaStrong Customer focusMinimum 2 years’ experience in a customer service position with a notable track record of customer satisfaction in an automotive industryStrong Customer focusAble to interact effectively with othersHigh level of accuracy and attention to detail essentialAbility to work with and understand high volumes of dataAbility to meet deadlines and to work autonomously and as part of a teamSelf-starter, able to solve problems without asking – recognising when to ask if necessaryFlexible approach to work and people and adaptability to a changing workplace environmentMinimum degree holder in a business-related fieldComputer literateCustomer service training will be an added advantage
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