Job Description
The Network and Infrastructure Manager will provide technical leadership and support in ICT network and infrastructure, delivering high-quality, innovative, and cost-effective solutions and platforms to support corporate business throughout Amref’s global footprint, spanning Headquarters, country programmes, and enterprises throughout our offices in Africa, Europe, and North America.
Reporting to the Head of Enterprise and Network Architecture, this role is responsible for designing, implementing, and maintaining a dynamic information system that supports all our operations.
This role ensures that technology-driven changes are delivered successfully and embedded in a sustainable manner, ensuring our capabilities and operating model are as efficient and effective as possible, and being fit-for-purpose in achieving the strategic aims.
KEY RESPONSIBILITIES
ICT Infrastructure Leadership and Support
Manage and support ICT infrastructure across Amref Health Africa’s data centers, offices, and programmes in Africa, Europe, and North America (ENA), ensuring reliable operations for all systems, applications, and data securitySupport and troubleshoot complex and integrated systems tailored to each country’s specific requirements.Work very closely in coordinating all country ICT managers and ICT officers on all technical projects and challengesManage Amref Health Africa Headquarters data centers and provide shared services to country offices, partners, and stakeholders, while overseeing data management and implementing scalable, up-to-date ICT infrastructure solutions across countriesConfigure and manage the network and enterprise IT infrastructure, including switching, routing, firewalls servers, desktops, storage, operating systems, platforms and configurations to CISCO, UCS systems, VMWare, Windows server and client operating systems, datacenters, Active Directory, SQL Servers, SharePoint, Office , backup solutions, Switching VLAN’s, Routing VPN, VoIP, SIP, Wireless among others.Ensure standards and procedures are in place across the organization to mitigate complexityEnsure the creation and maintenance of all written documentation, license agreements, modifications, change management and upgradesCoordinated system upgrades, deployment of applications and service roles to ensure improvement with none or minimal business interruptionsLead in the design of optimized system standardized across countries Computing Resources and Access Security Management
Optimize resource utilization by making informed technical decisions that balance immediate needs with long-term impact, ensuring efficient computing resource allocation of storage, memory, processors, bandwidth, and hardware across hosts and servers to support applications and servicesOversee ICT infrastructure operations across Amref Health Africa, ensuring the effective management of hardware, software, and security systemsCreate and manage user accounts, ensuring proper access permissions and security across applications and services Vendor and Supplier Management in Solution Implementation
Contribute to identifying system and user needs to support effective solution implementationParticipate in technical proof of concept to ensure solutions meet requirementsDefine ICT infrastructure project scope for seamless integration with existing systemsSet clear expectations on project contracted deliverables, including negotiating access agreements, establishing service level agreements, and ensuring contracts are in place to support the services provided by the infrastructure team.Manage vendor and supplier relationships across Amref Health Africa operations, and foster strong partnerships with external suppliers to enhance productivity, manage costs, and address system issues effectively Systems and Applications Monitoring
Continuously monitor infrastructure in real time, and analyze system events, warnings, errors, and alerts to mitigate disaster that may lead to downtime and loss of data, including intrusion detection.Enhance real-time monitoring tools to track resource utilization, including server data storage, memory, and processing speeds for optimized performanceMonitor network system utilization, forecast future needs, and provide recommendations for capacity planning.Utilize software monitoring, device management, operating system patching, and configuration tools to identify and resolve performance issues Disaster Recovery and Business Continuity Plan
Oversee data centers, operating systems, and storage to ensure compliance for Business Continuity and Disaster Recovery plansConduct regular data backups and implement organization-wide recovery plans to maintain operational capability during emergencies, including on-site support in affected countries when necessaryImplement high availability systems to maximize uptime and minimize disruptionsEnsure data and system backups are up to date and conduct routine quarterly recovery testing, including backup restore tests, verification and documentationResearch, implement, document, and test recovery solutions to enhance system resilience and preparedness Internet Links Management
Configure, secure, fine-tune, integrate, monitor and manage internet connection to ensure continuous access of servicesTrack and coordinate with internet service providers to resolve service degradation issues promptly Data, Application and Information Security
Implement and maintain security measures, including firewall, patches, and centralized antivirus solutions across all sitesSecurely publish internal resources for authorized external accessContinuously update antivirus solutions, monitor for virus outbreaks and threats, and share preventive actions with colleagues and staff to enhance cybersecurity awareness Quality Assurance
Providing technical advisory on ICT related procurement by defining and reviewing technical specificationsOversee project execution to ensure compliance with scope, and sign off upon successful documentation and training Technical Help Desk Support
Guide and coach colleagues to foster high performance, teamwork, and knowledge sharing for effective problem-solvingHandle escalated support requests from Headquarters and country offices, and resolve issues or coordinate with vendors for timely resolution and satisfactory case closure Cloud Solution Support and Integrations (On-Premise and Cloud)
Manage, deploy, secure, and troubleshoot cloud-hosted platform services, applications, and integrations across on-premise and cloud environments.Support efficient data management and administration of cloud solutions, including Microsoft Office admin, Microsoft Azure Cloud Platform, Microsoft SharePoint Online, Business Central, and CRM among others. Other tasks
Provide expert guidance on systems management, support, security, and troubleshooting for all Amref Health Africa officesAdvise on the procurement and acquisition of information system solutions to ensure alignment with organizational needs Qualifications
Education and Knowledge
Bachelor’s degree in IT, Information Systems, or a closely related field; Master’s degree in relevant field is a plusCertifications in CCNP, MCSE, Microsoft Exchange (Online/Hybrid), ITIL, and VMware/Storage; CISA is a desirable qualificationStrong technical expertise in Microsoft SQL management, security and intelligent firewalls, Windows Server and later, and large-scale system development across cloud, mobile, and web-based platformsKnowledge of Linux is an added advantageProficiency in project management tools such as Microsoft Project and Visio, with the ability to provide guidance and support as needed Experience
10+ years of experience in Networks and Infrastructure services, with at least 5 years in cloud solutions integration and managementExperience in routing, switching, and firewall management, along with expertise in mail system management including SMTP routing and managing multiple Microsoft Office tenants Skills and Competencies
Strong analytical and problem-solving skillsExcellent communication, interpersonal, facilitation, and negotiation skillsKnowledge of database systems, and ICT infrastructure managementAbility to exercise good judgement in design of software solutionsLeadership, teamwork, and people management capabilitiesAbility to lead projects, drive innovation, and adapt to changing environmentsHigh ethical standards, confidentiality, diplomacy, integrity, and reliabilityAbility to work under deadlines with a proactive and solution-oriented mindset