Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Network Support Engineer at NTT Ltd.
Kenya Jobs Expertini

Urgent! Network Support Engineer at NTT Ltd Job Opening In Kenya, Kenya – Now Hiring Confidential

Network Support Engineer at NTT Ltd



Job description

Job Description

NTT Ltd.

is a leading, global technology services company.

In a constantly evolving world, technology doesn’t stand still.

And nor do we.

Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow.

As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.


Network Support Engineer

The Network Support Engineer is a developing subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.

This role proactively identifies, investigates, and resolves technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution.


Key responsibilities:

  • Receives support queries through available interaction channels, diagnoses, identifies, isolates and resolves issues that could be associated with WAN/LAN solution functionally such as network connectivity, application errors, database or data errors, message flow, firmware, software application errors and server performance.

  • Through defined periodic reviews, follow ups and update of the tickets within the client management system for assigned cases to ensure resolution within SLA.

  • Provides qualitative unique, proprietary solutions and solutions support for all customer queries /complaints and meet aimed at achieving the defined quality assurance standards.

  • Works with internal/external networks & system engineering teams, senior support engineers and team leaders to identify and isolate root cause and support implementation of solutions that have not been solved.

  • The NSE’s also validates the fix for customer problems.

    Typically working closely with different systems and service provider teams to apply the patch / upgrade or support change of systems or development of servers and network devices to achieve customer satisfaction.

  • Provides detailed incident/issue reports, and recommendations or any other feedback to internal and external clients on handled cases in a defined neat and timely manner.

  • Is required to achieve agreed upon individual Key Performance Indicators & Service Level Agreements aimed at supporting the Team Leader and Senior engineers in the team to achieve agreed upon global KPIs and quality standards to maximize customer satisfaction and revenue retention and growth.

  • Identify, pursue or recommend avenues for potential business or revenue generation in the course of customer interaction.

  • Any other duties that may be assigned.
  • To thrive in this role, you need to have:

  • Ability to communicate well and to capture all pertinent details when required.

  • Developing ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.

  • Good interpersonal skills with the ability to foster and maintain solid stakeholder relationships.

  • Passion for achieving or exceeding expectations.

  • Good written and verbal communication skills.

  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances.

  • Ability to work well in a pressurized environment

  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting

  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

  • Stays up to date with latest relevant IT technology, trends and best practices.

  • Required Skill Profession

    Other General



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Network Support Potential: Insight & Career Growth Guide


    • Real-time Network Support Jobs Trends in Kenya, Kenya (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Network Support in Kenya, Kenya using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 206 jobs in Kenya and 117 jobs in Kenya. This comprehensive analysis highlights market share and opportunities for professionals in Network Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Network Support Engineer at NTT Ltd Job?

      Great news! is currently hiring and seeking a Network Support Engineer at NTT Ltd to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Kenya laws and regulations
    • What Is the Average Salary Range for Network Support Engineer at NTT Ltd Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Network Support Engineer at NTT Ltd?

      Key qualifications for Network Support Engineer at NTT Ltd typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Network Support Engineer at NTT Ltd?

      To improve your chances of getting hired for Network Support Engineer at NTT Ltd, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Network Support Engineer at NTT Ltd Job Success
      Confidential interview tips for Network Support Engineer at NTT Ltd

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Network Support Engineer at NTT Ltd interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Network Support Engineer at NTT Ltd Positions

      Setting up job alerts for Network Support Engineer at NTT Ltd is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!