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Operations Associate Job Opening In Kenya, Kenya – Now Hiring Africa Telerad - Teleradiology & PACS Solutions


Job description

Company Description

Africa Telerad, based in Kenya, offers comprehensive teleradiology services with a secure cloud-based platform, AfyaRad, enabling remote image interpretation by radiologists anytime, anywhere.

We provide services such as interpretation and reporting of X-rays, Ultrasound, CT scans, and MRI at an affordable cost.

Our radiologists offer 24/7 coverage, supported by round-the-clock IT assistance.

Additionally, we provide a Picture Archiving and Communication System (PACS) for economical storage and easy access to digital images within hospitals.

We also handle initial setup, connectivity, and training without extra fees, charging only for requested radiology reports.

Role Description

We are seeking a Remote Operations Associate to join our team.

This role is central to ensuring smooth day-to-day operations of the teleradiology workflow.

The Operations Associate will monitor the list of studies received from hospitals, coordinate with radiologists, and ensure timely, high-quality reporting in line with agreed Turnaround Time (TaT) requirements.

The role also involves liaising with clients to confirm study receipt, escalating urgent cases, tracking performance metrics, and providing operational support to ensure seamless service delivery.

This is a full-time remote role suitable for someone who is detail-oriented, responsive, and committed to supporting healthcare operations in a fast-paced environment.

Key Responsibilities

  • Monitor incoming studies on the AfyaRad platform and ensure proper assignment to radiologists.

  • Liaise with radiologists to confirm receipt, clarify clinical information where needed, and track report progress.

  • Ensure adherence to quality standards and Turnaround Time (TaT) requirements for all cases.

  • Flag and escalate urgent or delayed cases to relevant stakeholders.

  • Communicate with hospital clients to confirm receipt of studies and reports, and provide updates as required.

  • Maintain records of workflow performance, including daily/weekly reports on volumes, TaT, and quality.

  • Assist with onboarding new hospitals and radiologists to the platform.

  • Collaborate with the IT support team to resolve technical issues affecting workflow.

  • Contribute to process improvement initiatives to enhance efficiency and client satisfaction.

Qualifications

  • Prior experience in healthcare operations, medical administration, or related fields is preferred.

  • Strong organizational and multitasking skills with attention to detail.

  • Excellent communication skills (written and verbal).

  • Ability to work independently and remotely with minimal supervision.

  • Proficiency in using digital platforms and tools (e.g., Excel, Google Workspace, ticketing systems).

  • Basic understanding of medical imaging (X-ray, CT, MRI, Ultrasound) is an advantage but not mandatory.

  • A diploma or degree in healthcare administration, business, IT, or related fields is desirable.

Why Join Africa Telerad?

Be part of a growing healthcare technology company making radiology accessible across Africa.

Work remotely with a collaborative and supportive team.

Opportunity to contribute directly to improving patient care outcomes.

Job Type:
Full-time, Remote

Location:
Kenya (remote)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Operations Associate Potential: Insight & Career Growth Guide


Real-time Operations Associate Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Associate in Kenya, Kenya, highlighting market share and opportunities for professionals in Operations Associate roles.

519 Jobs in Kenya
519
266 Jobs in Kenya
266
Download Operations Associate Jobs Trends in Kenya and Kenya

Are You Looking for Operations Associate Job?

Great news! is currently hiring and seeking a Operations Associate to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Africa Telerad - Teleradiology & PACS Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Operations Associate Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Associate?

Key qualifications for Operations Associate typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Operations Associate Job Success

Africa Telerad - Teleradiology & PACS Solutions interview tips for Operations Associate

Here are some tips to help you prepare for and ace your Operations Associate job interview:

Before the Interview:

Research: Learn about the Africa Telerad - Teleradiology & PACS Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Associate interview at Africa Telerad - Teleradiology & PACS Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Africa Telerad - Teleradiology & PACS Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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