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Urgent! Operations Coordinator Job Opening In Kenya, Kenya – Now Hiring Pavago

Operations Coordinator



Job description

Job Title: Operations Coordinator

Position Type: Full-Time, Remote

Working Hours: U.S. client business hours

About the Role:

Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions.

This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments.

The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization.

Responsibilities:

Process Coordination:

    • Track workflows across departments (finance, HR, customer service, logistics, IT).
    • Ensure operational tasks are completed on schedule and according to SOPs.
    • Escalate bottlenecks or inefficiencies to management.

Data & Reporting:

    • Maintain operational databases and dashboards.
    • Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency.
    • Ensure all reporting is accurate, timely, and actionable.

Documentation:

    • Maintain and update SOPs, process maps, and compliance documentation.
    • Organize digital files in systems such as SharePoint, Google Drive, or Notion.

Vendor & Partner Coordination:

    • Manage vendor communication, track service delivery, and ensure invoices are routed/approved.
    • Monitor vendor SLAs and escalate issues.

Cross-Department Support:

    • Coordinate between teams to align on projects, events, or recurring tasks.
    • Support leadership with ad hoc operational projects and research.

Compliance & Controls:

    • Ensure daily operations adhere to compliance and quality standards.
    • Maintain accurate logs for audits or internal reviews.

What Makes You a Perfect Fit:

  • Strong multitasker who thrives on organization and accountability.
  • Analytical mindset with ability to spot trends and inefficiencies.
  • Clear communicator who can work across functions.
  • Comfortable balancing routine tasks with special projects.

Required Experience & Skills (Minimum):

  • 2+ years in operations, coordination, or business support roles.
  • Proficiency with Microsoft Office/Google Workspace.
  • Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent).
  • Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking).

Ideal Experience & Skills:

  • Background in process improvement (Lean, Six Sigma, Kaizen, etc.).
  • Experience preparing SOPs and operational documentation.
  • Exposure to data visualization tools (Power BI, Tableau, Looker).
  • Industry experience in services, SaaS, logistics, or professional firms.

What Does a Typical Day Look Like?

An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track.

You will:

  • Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time.
  • Update operational dashboards with the latest data and distribute KPI reports to management.
  • Maintain accurate records and SOPs, ensuring documentation reflects current practices.
  • Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs.
  • Coordinate cross-departmental projects, following up on action items and escalating risks.
  • Support leadership with ad hoc analysis, reporting, or operational initiatives.

In essence: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance.

Key Metrics for Success (KPIs):

  • On-time completion of operational workflows.
  • Accuracy of KPI reporting and dashboards.
  • Zero missed vendor/service obligations.
  • SOPs and records consistently updated and audit-ready.
  • Positive feedback from stakeholders on communication and coordination.

Interview Process:

  1. Initial Phone Screen
  2. Video Interview with Pavago Recruiter
  3. Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data)
  4. Client Interview
  5. Offer & Background Verification


Required Skill Profession

Business Operations Specialists



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    Unlock Your Operations Coordinator Potential: Insight & Career Growth Guide


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