Job Description
Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.
Operations Supervisor
Our client in the Security Industry is seeking to recruit an Operations Supervisor who will be responsible to supervise daily security operations, manage security personnel, and ensure the safety and protection of client’s assets and premises.
The Operations Supervisor will also ensures compliance with safety procedures, incident response, and high standards of vigilance.
DUTIES & RESPONSIBILITIES:
Oversee and coordinate security guards across assigned posts.Prepare duty rosters and ensure full coverage of shifts.Document and report incidents accurately and promptly.Conduct security briefings and train guards on protocols, emergency response, and customer service.Ensure guards understand post orders and standard operating procedures (SOPs)Submit daily, weekly, and incident reports to managementRespond to client inquiries, complaints, or service issues promptlyAddress operational issues as they arise and escalate complex problems when necessary. KNOWLEDGE, SKILLS, AND EXPERIENCE:
Diploma/Degree in Criminology, Security Management, or related field.At least 3–5 years of experience in security operations, with 1–2 years in a supervisory role.Strong leadership and decision-making skillsExcellent observational and analytical abilitiesClear communication and interpersonal skills