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Urgent! Policy Management Contract & Implementation Executive at Cigna Job Opening In Kenya, Kenya – Now Hiring Confidential

Policy Management Contract & Implementation Executive at Cigna



Job description

Job Description

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security.

Cigna has almost 40, employees who service over 80 million customer relationships around the world.

Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International…


Policy Management Contract & Implementation Executive

Description


This is a broad and general role that will get involved in a range of policy management activities, with the view to specialize as the role evolves.

The Policy Management & Implementation Executive will support the Africa region, giving great exposure to a range of products and business units.

Administers the installation of assigned more complex accounts, including, but not limited to structure and billing set up; eligibility collection, data base loading, compliance data gathering, preparation of plan materials such as administrative documents and customer education materials.


Specific Tasks of the Role:

  • Accountable for defining, planning, orchestrating, and ensuring the successful onboarding of large corporate accounts via the inception or renewal process.

  • Leads large-scale, complex inceptions and renewals often involving multiple internal and external constituents and matrix partners.

  • Defines and tracks inception and renewal milestones, while developing and maintaining an overall integrated delivery plan and roadmap.

  • Directly manages all aspects of the inception and renewal life cycle and works with matrix partners to oversee all phases.

  • Partners with business teams to manage scope and to ensure commitments are achieved within agreed upon time and quality parameters.

  • Serves as a Subject Matter Expert in routinely briefing key stakeholders (internal & external) on different aspects of assigned initiatives.

  • In partnership with Operations, Sales and Client Management, ensures end results are of the highest calibre ensuring success inception and renewals

  • Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.

  • Provide extensive support and guidance to Regional and International teams on Africa KYC, AML and client due diligence queries and requirements.

  • Undertake compliance data gathering and validation activities on regular basis based on agreement level.

  • Maintain issue log to identify gaps and opportunities for process improvements.

  • Closely partner with regional sales and client management teams, as well as our insurance partners in country to provide advice, support and guidance on regulatory and compliance matters.

  • Timely issuance and follow up to ensure signed contracts are received on time
  • Qualifications:

  • Bachelor’s degree preferred

  • 3+ years of sales support, client management or account installation experience within medical insurance field

  • Analytical Skills – Must also be able to review data and identify any potential issues or discrepancies

  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

  • Knowledge of Healthcare Insurance

  • Excellent written and oral communication skills

  • Proven ability to work independently as well as a productive member of a team

  • Exceptional organizational and time-management focus

  • Must be able to resolve problems presented by internal reports, customer service or other departments

  • Required Skill Profession

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