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Production Support Engineer Job Opening In Nairobi – Now Hiring Prodapt


Job description

Overview
We are looking for a proactive and skilled DevOps Support Engineer to join our team.

The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining application servers, cloud infrastructure, and deployment pipelines.

This role involves both L1 and L2 support activities, ensuring the stability and reliability of production systems

Responsibilities
Troubleshoot and resolve issues in application servers and database tables.

Analyze and resolve basic to intermediate-level issues in cloud infrastructure (primarily AWS EC2 and related services) and resolve the oracle database issues.

Manage CI/CD deployments using Jenkins pipelines.

Monitor and manage distributed systems like Hazelcast and Proxy servers.

Respond to and resolve incident tickets using the Remedy ticketing system.

Collaborate with cross-functional teams to ensure smooth deployment and support operations.

Maintain documentation for troubleshooting steps and support SOPs.

Provide proactive monitoring and health checks for systems to ensure high availability and performance.

Requirements
Hands-on experience with Jenkins for automated deployments.

Basic to intermediate knowledge of AWS EC2 and cloud service troubleshooting.

Familiarity with GitHub version control.

Understanding of distributed systems (e.g., Proxy, Hazelcast).

Experience with ITSM tools like Remedy for ticket management and AWS code build, code deploy and Code commit

Strong problem-solving and communication skills.

Ability to handle both L1 (monitoring, first-level diagnosis) and L2 (in-depth issue resolution) support tasks.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Production Support Potential: Insight & Career Growth Guide


Real-time Production Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Production Support in Nairobi, Kenya, highlighting market share and opportunities for professionals in Production Support roles.

189 Jobs in Kenya
189
68 Jobs in Nairobi
68
Download Production Support Jobs Trends in Nairobi and Kenya

Are You Looking for Production Support Engineer Job?

Great news! is currently hiring and seeking a Production Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prodapt adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Production Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Production Support Engineer?

Key qualifications for Production Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Production Support Engineer?

To improve your chances of getting hired for Production Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Production Support Engineer Job Success

Prodapt interview tips for Production Support Engineer

Here are some tips to help you prepare for and ace your Production Support Engineer job interview:

Before the Interview:

Research: Learn about the Prodapt's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Production Support Engineer interview at Prodapt, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prodapt's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Production Support Engineer Positions

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