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Urgent! PROJECT ADMINISTRATOR-CHINESE SPEAKING Job Opening In Nairobi – Now Hiring Q-Sourcing Servtec

PROJECT ADMINISTRATOR CHINESE SPEAKING



Job description

JOB TITLE: PROJECT ADMINISTRATOR

About This Job:


Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.


On behalf of our client, we are looking for a competent, skilled, and experienced Project Administrator to work in Nairobi, Kenya


DUTIES & RESPONSIBILITIES:

  • Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.

  • Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.

  • Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.

  • Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.

  • Ensure service to client(s) is offered as per the SLA and within the contracted pricing

  • Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.

  • Follow established procedures and protocols for handling customer inquiries, complaints, and feedback, resolving disputes as per B2B contract provisions,

  • Keep accurate records of customer interactions, transactions, inquiries, and resolutions.

  • Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.

  • Negotiate with clients on new business opportunities,

  • Proactively manage business and operational risks,

  • Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery

  • Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client.

  • Participate in training and professional development activities to enhance customer service skills and knowledge.

  • Prepare timely and accurate project reports for clients and internal stakeholders

  • Overall responsible for the financial performance of the account(s) handled
  • KNOWLEDGE, SKILLS, AND EXPERIENCE:

  • A Bachelor’s degree from a recognized university in customer/international relations, Engineering or business related course
  • At least 5 years’ experience is a similar or closely related role

  • Proven experience in office administration, customer service, or related roles.

  • Experience working in a medium to large production/processing/manufacturing company

  • Working knowledge of EHS in the production/processing/manufacturing industry

  • Strong people management skills.

  • Excellent communication and interpersonal skills.

  • Analytical, problem solver with a keen interest in numbers

  • Proficiency in office software

  • Strong organizational skills and attention to detail.

  • Ability to multitask and prioritize workload effectively.

  • Experience working in a human resource outsourcing setting is an added advantage
  • Interested and qualified applicants should submit their applications through the link below.

    Note:


    Only shortlisted applicants will be contacted.


    Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER.

    ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.


    Required Skill Profession

    Business Operations Specialists



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