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Urgent! Real Time Operations Prime Agent Position at HCS Affiliates Group Job Opening In Kenya, Kenya – Now Hiring Confidential

Real Time Operations Prime Agent Position at HCS Affiliates Group



Job description

Job Description

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.


Real Time Operations Prime Agent Position

Your Work-life Opportunity:


Our client, an on-demand Courier Service that delivers products ordered through their mobile pp seeks to recruit Real Time Operations Prime Agent


Our Client thrives at providing their customers with a world-class experience.

To help us do that, we are looking for a dedicated Prime Agent to join our Centre of Excellence(CoE) team.

This elite role is tailored for individuals with a demonstrated track record of precision, integrity, and discretion to manage hyper-sensitive and business-critical tasks.


As a Prime Agent, you will be the go-to expert for handling escalated, complex, or sensitive tasks that require exceptional attention to detail, strategic thinking, and zero-error execution.

You will operate in a high-trust environment, contributing directly to the department’s operational quality and resilience.


What you will do:

  • Handle hyper-sensitive workflows and data with the utmost confidentiality and accuracy.

  • Own the execution of critical operational processes, ensuring compliance with internal standards and external regulations.

  • Serve as a bridge between front-line teams and leadership, escalating systemic issues and contributing to process improvement.

  • Proactively identify areas for improvement and risk, and initiate escalation protocols.

  • Serve as a quality and process ambassador, driving best practices and mentoring other agents when appropriate.
  • You have:

  • Education: Bachelor’s degree in Statistics, Business Administration, Data Analytics or any other relevant field

  • Experience: in high-trust operational roles, preferably within support or quality control domains.

  • Exceptional attention to detail and a bias for action under pressure.

  • Excellent written and verbal communication abilities.

  • Experience working in a regulated or compliance-heavy environment is a plus.

  • Ability to work independently and prioritize effectively in a fast-paced environment.
  • Why Join Us?

  • Work on zero-error, mission-critical operations that shape platform integrity.

  • Join a select team of trusted agents empowered to drive change.

  • Gain visibility and experience with strategic projects and cross-functional initiatives.

  • Required Skill Profession

    Other General



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