Urgent! RECORDS MANAGEMENT &CUSTOMER CARE OFFICER Job Opening In NAIROBI – Now Hiring Career Directions Limited (CDL)
Job Purpose To ensure efficient management of SACCO records and provide excellent customer service to members by handling inquiries, resolving issues, and maintaining accurate and secure records in compliance with organizational policies and regulatory standards.
Key Responsibilities Records Management Develop and implement an effective filing and archiving system.
Monitor and control access to records to ensure confidentiality and data protection.
Facilitate retrieval of information and documents for internal use and audits.
Regularly update member files and ensure all records are complete and up-to-date.
Handle member withdrawals and execute guarantor substitution process.
Assist in digitizing historical records and maintaining electronic document databases.
Ensure compliance with the Data Protection Act, 2019 and any SACCO-specific policies on information handling.
Maintain both electronic and physical records for the SACCO in an organized and secure manner.
Customer Care Handle member inquiries, requests, and complaints professionally and in a timely manner.
Guide members on SACCO products, services, and procedures.
Liaise with relevant departments to resolve member issues and follow up to ensure satisfaction.
Maintain a customer feedback system and compile reports on member satisfaction levels.
Requirements Qualifications and Experience Diploma in Records Management, Business Administration or related field.
At least 2 years of experience in records management and/or customer care, preferably in a SACCO.
Proficiency in MS Office and experience with document management systems or core SACCO systems.
Key Competencies and Skills Excellent organizational and filing skills.
Strong interpersonal and communication skills.
High level of integrity and confidentiality.
Customer-focused with problem-solving ability.
Attention to detail and accuracy.
Ability to handle pressure and multitask.
Knowledge of SACCO operations and data protection laws in Kenya.
Bachelor’s degree in commerce (Accounting/Finance option), Business Management (Accounting/Finance option), Economics or equivalent qualification from a recognized institution.
1-3 years
REQUIREMENTS Qualifications Bachelor’s degree in commerce (Accounting/Finance option), Business Management (Accounting/Finance option), Economics or equivalent qualification from a recognized institution.
Qualified Accountant (CPA (K), ACCA or Equivalent Be a member of a relevant professional body in good standing Key Responsibilities At least 8 years of Financial and Management Accounting experience with 3 years in leadership.
Demonstrated professional competence and administrative capability Strong Financial and Accounting knowledge Financial analysis and reporting experience Good knowledge of accounting software Strong analytical skills and attention to detail If you believe you meet the role specifications and can clearly demonstrate your abilities for this role, please submit your application, including copies of relevant academic and professional certificates and testimonials, your CV and contacts of 3 referees, details of your current position, and current remuneration, via the apply button.
Email or hard copy applications will not be accepted.
All applications must be submitted through the e-recruitment portal to be considered.
Applications must be received by Friday, 19th April 2024.
NOTE: Only shortlisted candidates will be contacted.
Our client is an Equal Opportunity Employer (EOE) committed to diversity and gender diversity.
Canvassing will lead to automatic disqualification.
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Great news! Career Directions Limited (CDL) is currently hiring and seeking a RECORDS MANAGEMENT &CUSTOMER CARE OFFICER to join their team. Feel free to download the job details.
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